Diana Sycheva
Vaughan
Summary
Being the owner and operator of Paws & Whiskers Pet Services Inc teaches one a great deal of valuable business-related lessons. This includes enhanced communication skills, strong understanding of client needs and relations, as well as being recognized for initiative by going that extra mile for client retention. Being a successful dog trainer with 4 years of experience offers strong problem-solving abilities, meeting and exceeding goals in the workplace, and superior customer service.
Overview
7
7
years of professional experience
Work History
Dog Trainer
Paws & Whiskers Pet Services Inc.
2021.08 - Current
- Established and developed Paws & Whiskers Pet Services from inception, overseeing all aspects of business operations, including strategic planning, budgeting, and customer relations.
- Implemented innovative marketing strategies that significantly increased brand awareness and customer engagement, resulting in a steady growth of clientele. This includes a referral program with existing clients, putting up posters around highly populated areas such as parks, schools, and community centres, and having a company vehicle which has our services and contact information clearly visible.
- Designed and implemented comprehensive dog training programs tailored to individual needs, resulting in improved obedience, behaviour, and overall well-being of clients' pets.
- Implemented puppy socialization classes that promoted early development of essential social skills and appropriate interaction with other dogs and humans.
- Managed seamless dog boarding and daycare services, ensuring safe, comfortable, and enriching environment for all canine guests. This entails days where up to 30 dogs would be worked with.
- Cultivated strong relationships with clients, addressing inquiries, resolving concerns, and consistently exceeding expectations to foster long-term loyalty and retention.
- Utilized canine psychology and body language expertise to address and resolve behavioural issues effectively.
- Managed administrative tasks including scheduling, invoicing, and inventory management with meticulous attention to detail and efficiency.
Dog Walker
Paws're Us
2020.08 - 2021.08
- Walked and cared for up to 25 dogs daily, ensuring their safety and well-being.
- Managed schedules for multiple clients, coordinating walks, as well as mental and physical exercise daily.
- Provided daily exercise and socialization for dogs of various breeds.
- Maintained close, warm, and friendly exchanges with clients. No advertisement needed, as every single client came to us through word of mouth.
- Ensured safety of pets during walks by adhering to leash laws and monitoring for potential hazards.
- Delivered peace of mind for clients by providing regular updates and photos of their pets during walks.
Laboratory Technician Assistant
HealthGene
2017.05 - 2017.10
- Assisted in daily lab operations, such as ensuring accurate sample (blood, urine, swab, etc.) processing, creating appropriate solutions for clean-up and sample collection, and timely reporting with corresponding clinics via e-mail and fax.
- Ensured detailed records of test results, facilitating easy access for further analysis and reporting purposes. This includes if an animal is sick, what type of sickness they carry, as well as precise levels.
- Maintained safe and secure laboratory environment by following standard operating procedures and adhering to all safety regulations.
- Operated specialized laboratory equipment such as centrifuges, autoclaves, and microscopes with precision to generate reliable data sets for fellow technicians.
- Collaborated with fellow lab assistants to streamline processes and improve overall productivity.
Hostess
Pie Wood Fired Pizza Joint
2017.06 - 2017.09
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Monitored seating area and checked restrooms regularly to keep spotless.
Education
Bachelor of Science - Biology
York University
Toronto, ON06.2019
Skills
- Creative problem-solving
- Customer service and relations
- Effective multitasking
- Patience and empathy
- Customer relationship building
- Excellent interpersonal communication skills
- Strong work ethic
- Social media understanding
- Time management
- Attention to detail
Timeline
Dog Trainer
Paws & Whiskers Pet Services Inc.
2021.08 - Current
Dog Walker
Paws're Us
2020.08 - 2021.08
Hostess
Pie Wood Fired Pizza Joint
2017.06 - 2017.09
Laboratory Technician Assistant
HealthGene
2017.05 - 2017.10
Bachelor of Science - Biology
York University
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