Diana Stjuarte
New Westminster,BC
Summary
I would like to describe myself as Motivated and Fast learning professional with exceptional social skills, communication abilities and customer service background. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling. Hardworking and personable team member with excellent time management and problem-solving skills. I love sense of community and would love to find a position long term in our city.
Overview
14
14
years of professional experience
Work History
Cafe Clerk
Annie Hill Cafe At Dunwood Place
09.2022 - 01.2024
- Demonstrated versatility by cross-training in various roles, assisting with food preparation and cash handling as needed.
- Developed strong relationships with customers, fostering a sense of community within the cafe setting.
- Trained new employees on proper procedures, company policies, and best practices for excellent customer service delivery.
- Showcased adaptability by seamlessly switching between tasks such as serving customers, preparing drinks and cleaning tables during rush hours.
- Monitored food temperatures to comply with safety regulations.
- Maintained regular and consistent attendance and punctuality.
- Maintained a safe work environment by adhering to food safety guidelines and promptly reporting any hazards or concerns.
Hotel Front Desk Receptionist
Ambassadors Hotel
08.2013 - 10.2014
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
- Streamlined check-in and check-out processes for improved efficiency and reduced wait times.
- Assisted in increasing hotel occupancy rates through proficient handling of reservations and room assignments.
- Contributed to a positive work environment by effectively collaborating with colleagues across various departments.
- Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
- Delivered personalized services to VIP guests, ensuring they received top-notch accommodations during their stay.
- Trained new hires on front desk procedures, enhancing overall team efficiency and productivity levels.
- Performed administrative tasks such as filing, data entry, and inventory management to support hotel operations.
- Coordinated with housekeeping staff to ensure timely turnover of rooms for incoming guests while maintaining cleanliness standards.
- Managed phone lines efficiently, directing calls appropriately while providing courteous assistance when necessary.
- Promoted additional services offered by the hotel for increased revenue generation through upselling techniques.
- Practical Use of Opera Express
- Dealing With travel agencies bookings
Housekeeping Room Attendant
Kensington Close Hotel
05.2012 - 06.2013
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Consistently met or exceeded room inspection scores by diligently following established guidelines for cleanliness and presentation.
- Demonstrated flexibility in adapting to changing priorities or special projects as required by management or guest needs.
- Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
Waitress Supervisor
Vinu Paradize
07.2010 - 02.2012
- Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
- Maintained compliance with health regulations through consistent adherence to safety protocols within the workplace.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
Education
Basic Training Diploma -
Reception Academy Training Hotel
London, UK07.2013
High School Diploma -
Rigas Rinizu Secondary School
Riga,Latvia05.2010
Skills
- Excellent Customer Service
- Cash Handling
- Time management
- Problem-solving abilities
- Conflict resolution
- Organizational skills
- Attention to details
- Reliability and punctuality
- Food safety knowledge
- Multitasking capabilities
- Opening and Closing Duties
- New Hire Training
- Team collaboration
Languages
English
Full Professional
Latvian
Professional Working
Russian
Native or Bilingual
Timeline
Cafe Clerk
Annie Hill Cafe At Dunwood Place
09.2022 - 01.2024
Hotel Front Desk Receptionist
Ambassadors Hotel
08.2013 - 10.2014
Housekeeping Room Attendant
Kensington Close Hotel
05.2012 - 06.2013
Waitress Supervisor
Vinu Paradize
07.2010 - 02.2012
Basic Training Diploma -
Reception Academy Training Hotel
High School Diploma -
Rigas Rinizu Secondary School
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