Diana Sterkaj
Mississauga,ON
Summary
Skilled Office Manager with comprehensive experience in overseeing daily office operations, implementing effective policies for better efficiency and coordinating administrative activities. Strengths include multi-tasking abilities, strong communication skills, and proficiency in managing diverse teams. Significant contributions made to previous roles include improving organization systems and effectively handling multiple tasks concurrently under pressure.
Overview
5
5
years of professional experience
Work History
Office Manager
Diligent Construction Inc
Oakville, Ontario
04.2024 - Current
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Reviewed employee time sheets for accuracy prior to submission for payroll processing.
- Collaborated with administrative support to oversee calendars and prioritize meetings and appointments.
- Scheduled appointments for senior management team members using Outlook calendar system.
- Organized and maintained filing systems, including electronic databases and records.
- Organized monthly staff meetings ensuring agendas were distributed in advance.
- Coordinated and managed daily administrative operations of the office.
- Coordinated with IT department to resolve technical issues and maintain office software updates.
- Handled accounts payable and receivable, including invoicing and payment processing.
- Monitored loans and accounts payable to confirm payments are current.
- Prepared and issued customer invoices, monitored receivables, and managed collections process.
- Provided customer service regarding billing inquiries.
- Managed recruitment processes, including posting job ads, screening applications, and coordinating interviews.
- Managed confidential employee information with discretion and integrity.
- Assisted with planning, organizing and coordinating company events.
- Organized and maintained personnel records including new hire paperwork and changes to employment status.
- Pitched in to help with office tasks during busy periods and staff absences.
Office Manager
All-Systems Buildouts&Installations
Mississauga, Ontario
08.2020 - 03.2024
- Maintained filing system for records, correspondence and other documents.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Managed office inventory and placed new supply orders.
- Processed payroll accurately ensuring all employees were paid on time.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Managed, scheduled and coordinated office functions and activities for employees.
- Assisted in recruiting, onboarding and training new employees.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Education
BBA - Business Administration
Luigj Gurakuqi
Shkoder, AL09-2019
Skills
- Office administration
- Accounts receivable
- Accounts payable
- Team collaboration
- Scheduling coordination
- Database administration
- Payroll processing
- Bookkeeping
Languages
English
Full Professional
References
References available upon request.
Timeline
Office Manager
Diligent Construction Inc
04.2024 - Current
Office Manager
All-Systems Buildouts&Installations
08.2020 - 03.2024
BBA - Business Administration
Luigj Gurakuqi
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