Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Diana Sisti

Woodbridge

Summary

Dynamic leader with extensive experience at IKEA Vaughan, excelling in staff development and customer relations. Achieved a significant reduction in service errors through quality assurance measures while fostering teamwork and collaboration. Proficient in Microsoft Office, I effectively mentored team members, enhancing their skills and boosting overall team performance.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Checkout Services Team Lead

IKEA Vaughan
06.2017 - Current
  • Served as the main point of contact for escalated customer issues, effectively resolving them while maintaining strong relationships with clients.
  • Mentored team members to develop their skills and expertise in various aspects of service delivery, resulting in a more versatile and well-rounded workforce.
  • Implemented quality assurance measures, leading to a reduction in service errors and an increase in positive customer feedback.
  • Conducted regular performance evaluations to provide constructive feedback on areas of strength or needing improvement, enabling continuous professional growth within the team.
  • Led weekly team meetings to discuss goals, review progress, address challenges, and celebrate successes together as a cohesive unit.
  • Collaborated with other departments to identify areas of improvement and implement solutions for better cross-functional efficiency.
  • Boosted team morale and engagement by organizing team-building activities, promoting collaboration, and recognizing individual achievements.

Textiles Team Lead

IKEA Vaughan
04.2016 - 06.2017
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Responsible for maintaining clean, working environment, and maintaining proper care of all product displays.

Checkout Services Team Lead

IKEA Vaughan
04.2014 - 03.2016
  • Served as the main point of contact for escalated customer issues, effectively resolving them while maintaining strong relationships with clients.
  • Mentored team members to develop their skills and expertise in various aspects of service delivery, resulting in a more versatile and well-rounded workforce.
  • Implemented quality assurance measures, leading to a reduction in service errors and an increase in positive customer feedback.
  • Conducted regular performance evaluations to provide constructive feedback on areas of strength or needing improvement, enabling continuous professional growth within the team.
  • Developed thorough training materials to ensure new employees were equipped with the necessary skills for success in their roles.

Restaurant Cash Coodinator

IKEA Vaughan
03.2008 - 04.2014
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Boosted team morale and productivity by organizing team-building activities and maintaining open-door policy for feedback and concerns.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.

Restaurant Cashier

IKEA Vaughan
06.2003 - 04.2008
  • Collaborated with team members to ensure optimal efficiency during peak dining hours.
  • Handled high volume transactions calmly, maintaining composure under pressure and delivering excellent customer service.
  • Performed end-of-shift duties such as cleaning cashier stations, counting cash drawers, restocking supplies as needed.
  • Balanced multiple responsibilities simultaneously, prioritizing tasks according to immediate needs of the restaurant operation.
  • Reduced wait times by quickly completing customer orders and coordinating with kitchen staff for timely food preparation.
  • Managed cash drawer accurately, ensuring proper handling of currency and daily reconciliation procedures.
  • Improved customer satisfaction by providing efficient and accurate cash transactions.

Cashier

Harvey's Restaurant
06.1999 - 05.2001
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Education

Bachelor Of Arts - Sociology

York University
Toronto, None
06.2007

Diploma - Social Service Worker

Seneca College of Applied Arts And Technology
Aurora, ON
06.2004

Skills

  • Staff development
  • Strong leadership
  • Cross-functional coordination
  • Customer relations
  • Training and mentoring
  • Team building
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Multitasking
  • Reliability
  • Team collaboration
  • Effective communication
  • Microsoft office
  • Goal setting

Languages

English
Full Professional

Certification

IKEA Vaughan Certified Recruiter


Timeline

Checkout Services Team Lead

IKEA Vaughan
06.2017 - Current

Textiles Team Lead

IKEA Vaughan
04.2016 - 06.2017

Checkout Services Team Lead

IKEA Vaughan
04.2014 - 03.2016

Restaurant Cash Coodinator

IKEA Vaughan
03.2008 - 04.2014

Restaurant Cashier

IKEA Vaughan
06.2003 - 04.2008

Cashier

Harvey's Restaurant
06.1999 - 05.2001

Bachelor Of Arts - Sociology

York University

Diploma - Social Service Worker

Seneca College of Applied Arts And Technology

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Diana Sisti