Diana Simone
Palm Springs
Summary
Dynamic Sales and Service Manager with a proven track record at Club Pilates Rancho Mirage, driving membership growth and enhancing profitability through strategic marketing and team leadership. Expert in revenue reporting and customer relations, I excel in training and developing teams to achieve exceptional results while ensuring client satisfaction.
Actively seeking relocation to Orlando area for new professional opportunities
Overview
11
11
years of professional experience
Work History
Sales and Service Manager
Club Pilates Rancho Mirage
Rancho Mirage
04.2021 - Current
- Oversaw operations for double studio with nearly 600 members.
- Executed strategic marketing campaigns, generating approximately 200 leads monthly.
- Achieved consistent membership sales growth, significantly enhancing studio profitability.
- Supervised sales representatives to improve sales processes and efficiency.
- Managed high-level customer service decisions to ensure client satisfaction.
- Enforced Club Pilates policies while overseeing timely collection of outstanding dues.
- Utilized ClubReady for detailed revenue and attendance reporting.
- Provided training for new team members on customer service processes and procedures.
- Created incentives programs designed to increase sales volume.
- Reviewed employee performance and provided constructive feedback to ensure optimal results.
- Conducted regular meetings with the sales team to review goals and objectives.
Assistant Store Manager & Content Creator
Kiehl's Since 1851
Los Angeles
01.2017 - 04.2021
- Achieved annual sales goals while strictly adhering to operating budgets.
- Monitored employee and store sales performance to enhance productivity.
- Managed execution of in-store events and product launches for maximum visibility.
- Supervised selling floor consistently to improve daily sales outcomes.
- Executed visual merchandising directives and customer service standards to elevate shopping experience.
- Delivered ongoing training and development for store team, aligning with company values.
- Pioneered content creation initiatives, producing weekly content for national and global distribution.
Concierge & Coordinator
Kelly's Spa at the Mission Inn Hotel & Spa
Riverside
01.2016 - 01.2017
- Managed sales and customer service operations to enhance client satisfaction.
- Utilized SpaSoft for booking appointments and guest check-ins.
- Handled cash transactions and ensured accurate financial reporting.
- Maintained inventory and demonstrated extensive product knowledge.
- Trained new employees on company policies and procedures.
Seasonal Sales Associate
Lucky Brand Jeans
Cabazon
01.2015 - 01.2016
- Managed sales operations and delivered exceptional customer service.
- Handled cash transactions and maintained accurate money management.
- Processed refunds, returns, and exchanges efficiently, ensuring customer satisfaction.
Manager
Basin White at Walt Disney World's Grand Floridian Resort & Spa
Orlando
01.2014 - 01.2015
- Managed sales and customer service operations to enhance client satisfaction.
- Handled cash transactions accurately, ensuring financial integrity.
- Processed refunds, returns, and exchanges efficiently to maintain customer trust.
- Executed soap cutting and maintained inventory for optimal product availability.
- Developed product knowledge among staff to support effective customer engagement.
- Trained new employees on company procedures and customer service standards.
Education
Some College (No Degree) - Business Administration and Management
Los Angeles City College
Los Angeles, CASkills
- Sales management
- Operational management
- Customer service
- Team leadership
- Revenue reporting
- Membership growth
- Sales training
- Employee development
- CRM software
- Skilled multi-tasker
- Client relations and retention
- Conflict resolution
- Administrative duties
- Recruiting and interviewing
Websites
Accomplishments
Kiehl’s Heritage Award – 2019
Recognized for launching and managing a new, innovative free-standing Kiehl’s store at the historic Original Farmers Market in Los Angeles. The store’s success earned the prestigious Kiehl’s Heritage Award, celebrating excellence in brand representation and customer experience.
Collective Assistant Manager Winner – 2020
Selected as the sole Assistant Manager in the Los Angeles district to attend the exclusive Kiehl’s Since 1851 Store Manager Collective. Honored as the “Champion of the Heart” for outstanding mentorship, deep product knowledge, and unwavering support of both customers and team members.
References
References available upon request.
Timeline
Sales and Service Manager
Club Pilates Rancho Mirage
04.2021 - Current
Assistant Store Manager & Content Creator
Kiehl's Since 1851
01.2017 - 04.2021
Concierge & Coordinator
Kelly's Spa at the Mission Inn Hotel & Spa
01.2016 - 01.2017
Seasonal Sales Associate
Lucky Brand Jeans
01.2015 - 01.2016
Manager
Basin White at Walt Disney World's Grand Floridian Resort & Spa
01.2014 - 01.2015
Some College (No Degree) - Business Administration and Management
Los Angeles City College
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