Summary
Overview
Work History
Education
Skills
Timeline
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Diana shaw

Beaverton

Summary

With a proven track record at Greens Bottle Depot, I excel in customer service and critical thinking, enhancing customer loyalty and operational efficiency. Skilled in professional telephone demeanor and active listening, I consistently exceed employer expectations by streamlining processes and fostering positive relationships, significantly improving customer satisfaction and workplace productivity.

Overview

40
40
years of professional experience

Work History

Customer Service Representative

Greens Bottle Depot
07.2018 - 04.2024
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Assembly Line Worker

C.P.I
03.2002 - 05.2006
  • Boxed, labeled, and transported items to support assembly operations.
  • Increased production efficiency by streamlining assembly processes and implementing time-saving techniques.
  • Consistently upheld company values and policies throughout daily operations, fostering an environment of integrity, respect, and accountability within the workplace.
  • Reduced product defects by maintaining a clean work environment and adhering to strict quality control standards.

School Bus Driver

Stock Transportation
09.1993 - 07.1996
  • Taught students first-aid and emergency protocols in case of emergency.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
  • Kept up to date on local, state and federal regulations related to school bus operations.

Waitress Trainer

Bramuer Fish and Chips
07.1984 - 02.1991
  • Implemented proper food handling procedures for a clean and safe dining environment, resulting in fewer customer complaints.
  • Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.

Education

No Degree -

Campbellford High School
Campbellford, ON

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Customer relations
  • Professional telephone demeanor

Timeline

Customer Service Representative

Greens Bottle Depot
07.2018 - 04.2024

Assembly Line Worker

C.P.I
03.2002 - 05.2006

School Bus Driver

Stock Transportation
09.1993 - 07.1996

Waitress Trainer

Bramuer Fish and Chips
07.1984 - 02.1991

No Degree -

Campbellford High School

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Diana shaw