Diana Servello
Keswick,Ontario
Summary
Personable and organized professional with strong multitasking skills and attention to detail. Well-versed in managing calendars and handling correspondence, proficient in office software and project management tools. Committed to enhancing productivity and streamlining administrative processes to support organizational goals.
Overview
17
17
years of professional experience
Work History
Sales & Marketing Manager
Green City Communities
06.2022 - 08.2024
- Overseeing all administrative paperwork and correspondences
- Analyzed sales and marketing data for improved strategies
- Enhanced team collaboration through regular communication channels, fostering a positive work environment where ideas could flourish
- Liaison between marketing agency and architectural department
- Collaborated with upper management to implement continuous improvements and exceed team goals
- Collaborated with internal departments to develop cohesive messaging across multiple platforms
- Liaison between marketing company to coordinate marketing materials (site plans, features, floorplans)
- Liaison between head office and lawyers with creating all sales paper (i.e.: APS, Amendments etc.)
- Meeting with Sales team weekly to discuss marketing and strategies
- Set up of Sales program (Salefish)
- Providing and updating Sales & Marketing reports/matrix
- Sales administrative duties
- Reviewing and distribution of all agreements for all low rise and high rise sales
- Ensuring cheques were distributed correctly to accounting department (low rise) or lawyers (high rise)
- Sending all additional amendments, replacement cheques and any additional paperwork to correct departments as well as lawyers
- Scanning and filing all APS and related documents into the system
- Set up master agreement paperwork prior to opening
- Liaison between lawyers and sales agents
- Planned and organized events (Sales Event, Groundbreaking Event, Grand Opening)
- Implemented systems and procedures to increase sales
Executive Assistant to VP of Sales & Marketing / Sales & Marketing Corporate Administrator
Aspen Ridge Homes
08.2007 - 06.2022
- Managed executives calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time
- Streamlined executives communications by managing emails, phone calls and appointments
- Maintenance of Sales & Marketing as well as VP of Sales & Marketing Contact Roster
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties
- Prepare and organizing summaries and reports as requested, including weekly and quarterly reports, expense reports
- Handled confidential and sensitive information with discretion and tact
- Overseeing all administrative paperwork and correspondences as the Sales and Marketing Coordinator
- Creating and managing all master price lists
- Ensuring sales office had enough handouts on hand
- Lead to Newstar Implementation
- Lead for Salesfish Implantation as well as approving invoices
- Served as a liaison between departments to facilitate effective communication through the company (marketing agency, architectural department, solicitor office, Rogers, Site Administration)
- Liaison internally for site features and finishes, floor plans and marketing collateral
- Liaison between marketing company to coordinate marketing materials (site plans, features, floorplans)
- Reviewing and distribution of all agreements for all low rise and high rise sales
- Ensuring cheques were distributed correctly to accounting department (low rise) or lawyers (high rise)
- Sending all additional amendments, replacement cheques and any additional paperwork to correct departments as well as lawyers
- Entering and approving all agreement information into Newstar
- Set up and maintained SalesXpress web program as well as trained all sales employees on the use and function of the software/program
- Scanning and filing all APS and related documents into the system
- Updating Sales & Marketing reports/matrix
- Sales administrative duties (setting up all files before an opening, processing/preparing deals, daily sales reports etc.)
- Set up master agreement paperwork prior to opening and uploading files on DocuSign
- Overseeing all paperwork and phone calls for in-house Real Estate Brokerage
- Correspondence with RECO and TREB when a new agent comes on board, license fees and available courses
- Ensure all agents information is up to date and recorded
- Review and approve all Brokerage invoices received from sales agents
- Trade record preparation for all registered agents within the brokerage
- Distribution of in-house resale agents’ listings and agreements – including but not limited to liaison between the co-operating brokerage and purchaser lawyers
Education
Highschool Diploma -
St. Marguerite D'Youville
06.2001
Skills
- Office Administration
- Administrative Support
- Team Member
- Team leadership
- Sales tracking
- Competitor analysis
- Customer service
- Decision-making
- Time Management
- Microsoft Office
- Interpersonal Skills
Languages
English
Native or Bilingual
Timeline
Sales & Marketing Manager
Green City Communities
06.2022 - 08.2024
Executive Assistant to VP of Sales & Marketing / Sales & Marketing Corporate Administrator
Aspen Ridge Homes
08.2007 - 06.2022
Highschool Diploma -
St. Marguerite D'Youville
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