Diana Saravia
Toluca Lake
Summary
Continue growth in Attractions department and promote high levels in Guest Service while achieving efficiency goals and promoting growth within the Team. Plan and execute operations for daytime and shoulder events, while maintaining budget goals and both Team Member and Guest Satisfaction,
Overview
12
12
years of professional experience
Work History
Attractions Supervisor, Super Nintendo World™
Universal Studios Hollywood
Universal City, CA
01.2023 - Current
- Supervised daily operations to ensure exceptional guest experiences across attractions.
- Plan and execute SNW operation in preparation for daytime operation and shoulder events.
- Collaborated with other departments to execute SNW operation successfully.
- Resolved Team Member and Guest feedback, while maintaining high service standards and fostering positive experiences.
- Developed training materials that improved Team Member onboarding and knowledge retention within the team.
- Enhanced Guest experience by implementing training material on how to interact with Guests.
- Monitored budget and expenditures, keeping area within budget.
- Led team meetings to communicate updates, address concerns, and promote a collaborative work environment.
Regular Lead, Main Entry Operations
Universal Studios Hollywood
Universal City, CA
12.2013 - 12.2022
- Resolve ticketing situations in an efficient manner.
- Coach and give feedback to Team Members.
- Assist in creating recognition programs for Team Members, promoting great Guest Service.
- Assist with maintaining a smooth operation in a fast-paced environment.
Seasonal Supervisor, OPX
Universal Studios Hollywood
Universal City, CA
09.2021 - 11.2022
- Provided service and solutions for challenges between Guests and Team Members during HHN events.
- Enforced park safety regulations and ensured Guests abide by the park code of conduct.
- Facilitated consistent communication with senior leadership team and conducted event data analysis and submitted daily reports in relation to guest challenges and operational challenges.
- Point of contact for medical incidents and addressed safety concerns for Team Members and Guests.
Education
Associate of Science - Human Services
Los Angeles City College
Los Angeles, CA06-2016
Skills
- Team Member training and development
- Incident reporting
- Multitasking
- Time management
- Team collaboration
- Effective communication
Accomplishments
Completion of DLT program - 2022
Timeline
Attractions Supervisor, Super Nintendo World™
Universal Studios Hollywood
01.2023 - Current
Seasonal Supervisor, OPX
Universal Studios Hollywood
09.2021 - 11.2022
Regular Lead, Main Entry Operations
Universal Studios Hollywood
12.2013 - 12.2022
Associate of Science - Human Services
Los Angeles City College