Diana Sapsai

• Managing administrative and daily program operations
• Scheduling and managing appointments in Google Calendars, Acuity, and Basecamp
• Managing inbox and responding to customer emails within 24 hours in professional manner, broadcasting emails
• Customer onboarding and support
• Data entry and compiling data, statistics and other information
• Developing and maintaining logistics workflows, procedures, and reports.
• Completing shipping process

Worked in International School Department and helped students with Canadian and USA study programs.

• Establish appropriate deadlines and provide complete instructions for reading assignments and homework so students can accomplish their tasks and receive Canadian or American secondary school diplomas.
• To provide qualitative help in learning different subjects, such as Academic English, International Business, Science, Psychology, and Economy.
• To keep track of students' progress and write reports.
• To lead engaging and diverse group activities to engage students in the course material.
• To take part in educational exhibitions where assist students in choosing post-secondary education.
• Teaching individuals and groups, from kids to adults, from A1 to C1.

• Greeted guests in with friendliness and professionalism.
• Assisted manager in all aspects of business operations.
• Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
• Developed and maintained filing systems to facilitate easy access to information.
• Offered technical support and troubleshot issues to enhance office productivity.
• Data entry

Provided administrative support to ensure efficient operation of the office through a variety of tasks related to organization and communication.

• Greeted people and directed them
• Managed phone and email correspondence. Resolved issues 35% faster than previous company average
• Screened and responded to customer emails within 24 hours
• Scheduled office meetings and client appointments for staff teams
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
• Typed and proofread correspondence, forms and other documents. Slashed clerical errors 23%
• Managed filing system, entered data and completed other clerical tasks.