Summary
Overview
Work History
Education
Skills
Languages
Timeline
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DIANA SANCHEZ

Halifax

Summary

Highly empathetic and dynamic professional with progressive experience in Customer Service, providing administrative assistance and customer relations. Possesses excellent communication skills, focus, and collaborative abilities, ensuring all tasks are well-handled to produce consistent positive results alongside the team. Demonstrates dedication, offering an extensive work ethic, while focusing on client welfare.

Overview

5
5
years of professional experience

Work History

Tech Advisor

Concentrix
08.2024 - Current
  • Developed comprehensive training materials to facilitate smooth transitions during technology rollouts for clients.
  • Saved clients time and resources by recommending suitable hardware and software upgrades.
  • Increased overall system reliability with regular maintenance and updates, reducing downtime for clients.
  • Enhanced client satisfaction by providing tailored technology solutions to meet their specific needs.

Customer Service Clerk

Wholesale Club & Atlantic Superstore
01.2024 - 12.2024
  • Provides commendable customer service through phone support, offering aid to applications, complaints and other concerns
  • Oversees store operations and offer help to the entire store, such as price checking, maintaining cleanliness, and ensuring everything is in order to ensure positive feedback from customers

Financial Service Representative

Alliance One
01.2023 - 01.2024
  • Delivers client support and resolves issues effectively, skilled in handling inbound and outbound calls, processing transactions, and ensuring compliance with industry standards
  • Key Responsibilities:
  • Customer Service and Financial Support: Assists clients with online account registration to access statements detailing payment breakdowns, manages client accounts by processing various transactions and updating billing information as needed
  • Handles inbound and outbound calls related to client accounts, including the preparation and submission of necessary documentation for credit applications, loans, or extensions

Store Administrator & Customer Service Clerk

Loblaws
01.2022 - 01.2024
  • Performs a variety of recruitment tasks including identifying future hiring needs, onboarding potential employees, and filling open positions with talented and qualified candidates
  • Additionally handled daily cashier balancing and administration
  • Key Responsibilities:
  • Scheduling and Calendar Management: Systematically manages recruitment calendar to cater applicants and schedule them for interview
  • Oversees pre-screening initial phone interview and conducts in-person interviews when necessary to fully assess suitability of applicants to open positions

Assistant Summer Camp Counselor

Vaughan
01.2021 - 01.2022

Payroll Clerk – Field Crews

Vaughan
01.2020 - 01.2022

Education

Bachelor of Arts - Linguistics

York University
Toronto, ON
01.2022

Communication Studies and Marketing

La Salle Bajio
01.2019

Skills

  • Customer Service
  • Phone Support
  • Applicant Screening
  • Training & Onboarding
  • Scheduling & Calendar Management
  • Administrative Assistance
  • Team Collaboration
  • Communication Skills
  • Conflict Resolution
  • Technical Acumen: MS Office Suite Google Suite iOS SDK

Languages

Spanish
Native or Bilingual

Timeline

Tech Advisor

Concentrix
08.2024 - Current

Customer Service Clerk

Wholesale Club & Atlantic Superstore
01.2024 - 12.2024

Financial Service Representative

Alliance One
01.2023 - 01.2024

Store Administrator & Customer Service Clerk

Loblaws
01.2022 - 01.2024

Assistant Summer Camp Counselor

Vaughan
01.2021 - 01.2022

Payroll Clerk – Field Crews

Vaughan
01.2020 - 01.2022

Communication Studies and Marketing

La Salle Bajio

Bachelor of Arts - Linguistics

York University

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DIANA SANCHEZ