Dedicated Patient Care Coordinator with a proven track record in coordinating patient services and developing tailored care plans. Expertise in HIPAA compliance and insurance verification ensures seamless communication between healthcare providers and patients, driving improved patient satisfaction.
Overview
8
8
years of professional experience
Work History
Patient Care Coordinator
MIRACLE HOME HEALTH CARE INC
03.2023 - 04.2026
Coordinated patient care services, ensuring seamless communication between healthcare providers and patients.
Developed comprehensive care plans in collaboration with interdisciplinary teams to enhance patient outcomes.
Monitored patient progress and reported changes to healthcare professionals, facilitating timely interventions.
Conducted patient assessments to identify needs, ensuring tailored support for varied health conditions.
Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.
Verified patient insurance eligibility and entered patient information into system.
Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
Sales Associate
Cotton On Group
09.2018 - 01.2021
Engaged customers through product knowledge and effective communication to enhance shopping experience.
Assisted in merchandising and visual displays to drive product visibility and sales.
Processed transactions efficiently, ensuring accuracy in cash handling and inventory management.
Collaborated with team members to achieve store targets and maintain high service standards.
Helped customers locate products and checked store system for merchandise at other sites.
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.