Diana Salame
Edmonton
Summary
Successfully, accomplished, Paralegal alumna bringing forth newly acquired skills and up-to-date training in the field of Real Estate, Wills & Estates, Personal Injury and Family Law. Completion of FIOP Focus on privacy, accompanied with 7+ years of public relation.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Service Advisor
Toyota Northwest Edmonton
07.2022 - 06.2024
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
Education
Paralegal Diploma - Paralegal Studies
CDI College
Edmonton, AB02.2021
High School Diploma -
M.E. Lazerte Highschool
Edmonton, AB06.2014
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Attention to detail
- Handling customer complaints
- Team player mentality
- Customer relationship management
- Team collaboration
- Documentation and reporting
Educational Professional Qualifications
True, 39, 100%, Microsoft Office Suite 2016 (Word and Excel) additional knowledge of Access, PowerPoint, and Outlook, Business English and proofreading, General Legal Office Procedures and Documentation, Real Estate Law, Civil Litigation, Commercial Law, Wills & Estates, Family Law Procedures, Corporate Law, Criminal Law, Evidence, Insurance Law, Credit and Collection Procedures, Legal Accounting, Legal Research, Interviewing, Arabic, English, Excellent communication (written and verbal), Ability to problem-solve, rectifying client issues, resulting in positive outcomes, Understanding and compliance of client confidentiality in accordance with company policy and procedure
Practical Experience - Practicum Student
100, Tarrabain Law, Edmonton, AB, 01/01/21, 02/28/21, Opening and closing files, Preparing Statement of Claims, Drafting/ Preparing summary medical notes
Value Statement
Successfully, accomplished, Paralegal alumna bringing forth newly acquired skills and up-to-date training in the field of Real Estate, Wills & Estates, Personal Injury and Family Law. Completion of FIOP Focus on privacy, accompanied with 7+ years of public relation.
Languages
Arabic
Native or Bilingual
Certification
FOIP: Focus on Privacy - Freedom of Information & Protection of Privacy Act
Timeline
Service Advisor
Toyota Northwest Edmonton
07.2022 - 06.2024
High School Diploma -
M.E. Lazerte Highschool
Paralegal Diploma - Paralegal Studies
CDI College
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