Diana Rueda
Surrey,British Columbia
Summary
Responsible and organized worker with enthusiasm for recreation and fitness. Abundant experience working with clients, colleagues and management in a respectful and approachable manner. Excellent at multitasking and collaborating with a team or working independently, maintaining composure and efficiency throughout.
Overview
2
2
years of professional experience
Work History
Hostess
WINGS Restaurant
05.2024 - Current
- Greets guests warmly and provides a welcoming environment.
- Accurately handles cash or card transactions.
- Demonstrates strong multitasking skills, balancing responsibilities such as answering phone calls, seating patrons, cleaning tables and updating reservation logs simultaneously.
- Initiates casual conversations with up to 50 guests per shift.
- Aware of the restaurant's capacity, layout, and seating arrangements to provide guests with accurate information about wait times.
Shift Leader
Pearl Fever Tea House
06.2022 - 09.2023
- Maintained a polished and organized workspace for productivity and safety.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods, either alone or with colleagues.
- Handled customer complaints professionally, and promptly to ensure satisfaction and foster loyalty.
- Controlled line and crowd with quick, efficient service.
- Efficiently utilized POS system to accurately enter orders and process payments, handling up to 100+ orders within a shift.
Education
Bachelor of Arts -
University of British Columbia
Vancouver, BC04.2027
High School Diploma -
Princess Margaret Secondary School
Surrey06.2023
Skills
- Professional
- Excellent Customer Service
- Clear and Concise Communication (Written & Verbal)
- Accurate in High-Paced Environments
- Innovative Problem Solver
- Quick Learner
Languages
English (Fluent)
Spanish (Fluent)
Timeline
Hostess
WINGS Restaurant
05.2024 - Current
Shift Leader
Pearl Fever Tea House
06.2022 - 09.2023
Bachelor of Arts -
University of British Columbia
High School Diploma -
Princess Margaret Secondary School
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