Diana R Singh
Markham,ON
Summary
Experienced administrative professional with a decade of valuable experience at YRDSB. Operates successfully within the framework of policies, procedures, legislation, and unionized environments. Proficient in a wide range of software systems including Power School, MS Office, Schedule Soft, QCARE, EDOCS, Trillium, INFORM, STAR, HRMS Systems, Google Docs, and ICE BAR. Utilizes exceptional interpersonal skills to effectively communicate, establish strong relationships, and resolve conflicts. Demonstrates exceptional organizational abilities to complete tasks with attention to detail and effective prioritization. Known for adaptability, creativity, and a results-oriented mindset. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments, contribute to team success, and further develop professional skills.
Overview
22
22
years of professional experience
Work History
Administrative Support/ASAS/SOAA
The York Region District School Board
01.2011 - Current
- Provide administrative and technical support at The Reception Centre, elementary, and secondary school in compliance with board policies and procedures to assist staff, students, and the community
- Supervise, evaluate, train, and direct administrative staff in their duties; organizing office workflow to meet deadlines and complete tasks including training, creating a new office handbook, calendar and exam procedure based on collective agreements, policies and guidelines
- Identify and resolve problems, ensuring minimal disruption to operations, proficiently learning new concepts quickly, adapting to new technology and software applications
- Oversee and maintain all student, timetabling, and marks data in Trillium/Power School including correcting audits, scheduling, completing month end, and ministry reports
- Oversee reception and phones; acting as a first point of contact, answering inquiries, and scheduling appointments; coordinating with staff, students, and the community to manage issues as they arise
- Count, record, and reconcile money for field trips, supplies and consumables
- Maintain school, community and admin calendars, bulletin boards, inventory, handbooks, website and permit information
- Manage all aspects of attendance for staff and students including distributing, collecting, and recording attendance using hard copies and automated systems
- Acted as a key point of contact for office staff, admin and teachers, providing technical assistance.
- Prepare lockdown folders, letters, exams, newsletters and commencement materials to ensure information is shared using automated systems, hard, and electronic copies
- Managed multiple tasks on projects, collaborating with other departments to meet diverse technical requirements and timelines.
- Assist with course selections, scheduling, records management and community service hours, including managing the reorganization of OSR’s for all students
- Manage resources, services, and deliveries
- Coordinate school events, meetings, and activities; booking permits, managing resources, and making arrangements as needed
Scheduling and Administrative Clerk
The Regional Municipality of York
01.2008 - 01.2010
- Schedule, confirm and verify staffing for multiple patterns and provide clerical support for EMS and Public Health, improving efficiencies by over 50%
- Manage telephone system and email inbox; processing inquiries, requests, and complaints in researching collective agreements, policies, procedures as needed
- Troubleshot and resolved issues, ensuring minimal disruption to operations.
- Distribute, review and record applications; explaining policies, procedures and the collective agreement to ensure compliance and resolve conflicts
- Assign staff to maintain daily operations, attend training and fill vacant shifts; moving staff, scheduling casuals and assigning overtime using automated and manual systems in compliance with collective agreements, policies, procedures
- Develop and maintain a manual for training creating standardized operations and provide training for procedures and software
- Manage the allocation of staff resources, documentation and data entry including monitoring scheduled hours and balancing resource supply against operational demand
- Collaborated with vendors and IT teams to test, implement, and troubleshoot new software versions, providing feedback for enhancement and development.
- Conducted technology needs assessments and recommended solutions, improving workflow efficiency.
- Generate, verify and distribute reports, forms, rosters and letters for operations while maintaining records using EDOCS, Versatile and retention periods
- Maintained a professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces.
Client Service Coordinator
First Health Care
01.2007 - 01.2008
- Coordinate staff and client visits to ensure client satisfaction and continuity of care
- Interpret policies and practices for clients and staff while marketing staff skills, knowledge and expertise to clients; acting as a first point of contact
- Interview clients, complete intakes and recommend staff, services or programs
- Update employee and client information including contact, invoicing, admissions and payroll information such as timesheets using hard copies and computerized forms
- Manage phones answering, transferring and making up to 100 calls per day; responding positively, promptly and consistently to requests; documenting feedback and taking surveys
- Generate, maintain, verify and distribute reports, forms, and schedules while completing general office duties
Client Staff Coordinator
Vashti Enterprises
01.2003 - 01.2007
- Coordinate client visits and employee schedules, matching clients with staff members and facilitating communication
- Supervise reception area greeting visitors and answering questions or concerns including managing the switchboard answering, screening and transferring calls and relaying messages for 3 lines
- Organize group workshops, participate in training sessions and provide information for programs
- Process faxes and e-mails regarding billing, cancellations and new services
- Coordinate, schedule and monitor the completion of tasks
- Distribute mail and prepare correspondence for mailing including drafting letters, memos, and emails
- Implement a filing system for client charts and business files creating an easy-to use resource
Education
Records and Information Management Certificate -
The Regional Municipality of York
01.2010
Introduction to Project Management and Interpersonal Negotiation Skills Certificates -
Ontario Municipal Management Institute
01.2009
EDOCS, VISIO and Professional Telephone Skills Courses -
The Regional Municipality of York
01.2008
Microsoft Word Intermediate Spreadsheets I and II Certificates -
The Literacy Council
01.2007
General Arts and Sciences Diploma -
Seneca College of Applied Arts and Technology
01.2005
Skills
- Positive Interpersonal Skills
- Effective Team Collaboration
- Service Excellence
- Strategic Solution Development
- Organization and time management
- Flexible and adaptable
- Software Competency
- Experienced with Microsoft Office Applications
Timeline
Administrative Support/ASAS/SOAA
The York Region District School Board
01.2011 - Current
Scheduling and Administrative Clerk
The Regional Municipality of York
01.2008 - 01.2010
Client Service Coordinator
First Health Care
01.2007 - 01.2008
Client Staff Coordinator
Vashti Enterprises
01.2003 - 01.2007
Introduction to Project Management and Interpersonal Negotiation Skills Certificates -
Ontario Municipal Management Institute
EDOCS, VISIO and Professional Telephone Skills Courses -
The Regional Municipality of York
Microsoft Word Intermediate Spreadsheets I and II Certificates -
The Literacy Council
General Arts and Sciences Diploma -
Seneca College of Applied Arts and Technology
Records and Information Management Certificate -
The Regional Municipality of York
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