Diana Rose Okumu
NORTH YORK
Summary
Sales professional with 5+ years of customer-facing experience across retail, hospitality, and travel sectors. Proven ability to drive revenue growth through effective client engagement, upselling strategies, and service excellence. Adaptable, persuasive, and results-driven, with a strong record of exceeding targets and building loyal customer relationships.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales & Client Relationship Associate
Modern Agency and Travel Solution
02.2018 - 10.2023
- Converted inquiries into bookings with a 25% upsell rate.
- Sold tailored travel packages aligned with customer preferences and budgets.
- Negotiated with vendors to increase sales conversion rates by 20%.
- Resolved customer issues promptly, maintaining 90%+ satisfaction rates.
- Streamlined payment processes, improving transaction speed by 15%.
Sales and Guest Engagement Specialist
Nairobi Safari Park Hotel and Casino
01.2017 - 01.2018
- Promoted VIP events and services, increasing guest participation and upsells.
- Exceeded loyalty membership signup targets through proactive engagement.
- Provided personalized guest service, driving return visits and referrals.
- Coordinated operations to optimize guest experience and revenue generation.
Retail Sales Associate
MR PRICE
08.2015 - 12.2016
- Delivered product recommendations that increased average basket size.
- Consistently met daily sales goals through consultative selling.
- Resolved complaints efficiently, boosting customer retention.
Education
Bachelors - Purchasing and Supplies management
Mount Kenya University
05.2017
Diploma - Diploma in business management
Mount kenya university
01.2015
Skills
- Customer Relationship Management (CRM)
- Upselling & Cross-Selling
- Sales Target Achievement
- Product Promotion
- Lead Conversion & Client Retention
- Communication & Negotiation
- Loyalty Program Enrollment
- POS & Inventory Systems
- Conflict Resolution
- Multicultural Customer Engagement
Certification
Basic Computer Skills
Languages
English
Swahili
Timeline
Sales & Client Relationship Associate
Modern Agency and Travel Solution
02.2018 - 10.2023
Sales and Guest Engagement Specialist
Nairobi Safari Park Hotel and Casino
01.2017 - 01.2018
Retail Sales Associate
MR PRICE
08.2015 - 12.2016
Diploma - Diploma in business management
Mount kenya university
Bachelors - Purchasing and Supplies management
Mount Kenya University
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