DIANA RODRIGUEZ
RANCHO CUCAMONGA
Summary
Customer-focused professional with proven experience in client relationship management, retail sales, and service excellence. Skilled at engaging customers, identifying needs, and delivering tailored solutions that build trust and drive satisfaction. Adept at using digital tools and communication platforms to enhance the customer experience while ensuring operational accuracy and compliance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Associate
Rocky Mountain Chocolate Factory Inc.
Montclair, CA
02.2026 - Current
- Provided exceptional customer service, addressing inquiries promptly and resolving any issues professionally.
- Increased customer satisfaction by providing personalized chocolate recommendations based on individual preferences and product knowledge
- Maintained a clean and inviting store environment by adhering to strict food safety guidelines and conducting regular inspections.
- Managed inventory levels to ensure product availability during peak seasons.
Sales Associate
Vans
Montclair, CA
10.2020 - Current
- Cultivated relationships with new and returning customers through personalized recommendations tailored to individual needs and style preferences.
- Facilitated customer education on product features and promotions to enhance sales revenue.
- Processed transactions with precision. Assisted in visual merchandising efforts. Maintained a friendly and inviting atmosphere.
- Achieved recognition for delivering exceptional customer service and surpassing sales targets.
Barista
Tierra Mia Coffee
Pomona, CA
12.2023 - 11.2025
- Deliver exceptional service by building rapport with diverse customers and anticipating their preferences.
- Recommend and upsell products to meet customer needs, increasing sales and brand loyalty.
- Manage cash transactions accurately while maintaining speed, consistency, and quality.
- Support team collaboration to ensure efficient store operations and client satisfaction.
Entertainment Business Dispatch/Billing Clerk
TMS Corpro
CA
04.2022 - 08.2022
- Coordinated dispatch schedules and communicated event updates between multiple parties.
- Ensured accurate documentation and timely communication of reservation updates maintaining attention to detail and compliance.
- Provided prompt, professional assistance to clients and event coordinators through phone and email communication.
Education
Associate of Arts - Business Administration And Management
Pasadena City College & Mt SAC
High School Diploma - undefined
Arcadia High School
Arcadia, CA06.2019
Skills
- Relationship Building/Client Engagement
- Needs Assessment/Solution Recommendation
- Digital Banking/Self Service Tech Support
- Sales/Cross Selling & Product Education
- Bilingual: English/Spanish
- POS/Transaction Accuracy
- Communication/Team Collaboration
- Customer Retention/Problem Resolution
- Time Management/Work Coordination
- Excellent Interpersonal, Verbal, & Written Communication Skills
Certification
Food Handlers Certification
Timeline
Sales Associate
Rocky Mountain Chocolate Factory Inc.
02.2026 - Current
Barista
Tierra Mia Coffee
12.2023 - 11.2025
Entertainment Business Dispatch/Billing Clerk
TMS Corpro
04.2022 - 08.2022
Sales Associate
Vans
10.2020 - Current
High School Diploma - undefined
Arcadia High School
Associate of Arts - Business Administration And Management
Pasadena City College & Mt SAC