Diana Rodriguez

• Processed a high volume of financial transactions daily with 100% accuracy, ensuring compliance with bank policies and regulatory standards.
• Delivered exceptional customer service by identifying client needs and recommending appropriate financial products and services.
• Resolved complex customer issues promptly, resulting in increased customer satisfaction and retention.
• Generated referrals for cross-functional teams, contributing to revenue growth and client relationship development.

• Delivered individualized tutoring to three elementary school students, improving academic performance and confidence.
• Developed and executed custom learning plans to address diverse learning styles and needs.
• Cultivated a positive learning environment to encourage student engagement and motivation.
• Provided feedback to parents and program coordinators, ensuring consistent communication and alignment with educational goals.

• Supervised and motivated a team of 5+ employees to exceed daily and monthly sales goals.

• Provided performance feedback and coaching to improve team productivity and customer satisfaction.

• Managed store operations, including inventory control, pricing adjustments, and product displays

· • Handled customer complaints and returns professionally, ensuring a positive customer experience.

· • Managed daily operations, including staff scheduling, inventory management, and cash handling.

· • Delivered exceptional customer service by resolving issues promptly and professionally.

· • Trained new staff on product knowledge and service expectations, improving service consistency.

· • Ensured compliance with health and safety standards, maintaining a safe and clean environment.

· • Increased sales by promoting seasonal flavors and special offers through effective upselling techniques.