Diana Reyes
Carlsbad
Summary
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
10
10
years of professional experience
Work History
Patient Service Representative
Scripps Clinic
12.2023 - Current
- Verify insurance eligibility and coverage for patients.
- New patient registration
- Pointe of service payment collection, document collection
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Worked from workqueue (referral list )
- Call HUB (answer high volume calls)
- Initiating and validating referrals/authorizations
- Work with authorization team to expedite referrals
- Scheduling/ Confirming and Reschedule appointments
- Sending and receiving faxes
- EMG Scheduling
- X-ray scheduling
- Avaya phone system
- Transcribing referrals
Dental Assistant / Front Dest Coordinator
Smiles for Health
05.2022 - 12.2023
- Prepared examination rooms for patient appointments, maintaining cleanliness and readiness.
- Assisted dentist during procedures to ensure smooth operations and patient comfort.
- Prime Scanning (impression taking
- Inventory control
- X-rays
- Scheduling dental cleanings and treatments
- Treatment planning
- Insurance verification
- Receiving payments
- Sending and receiving faxes
Dental Asssistant
The Brush Stop
07.2019 - 03.2020
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Trained new staff members on scheduling protocols, contributing to a well-prepared team of patient coordinators.
- Verified insurance coverage and obtained pre-authorizations.
- Assisted with general anesthesia
Dental Assistant
Warner Pediatric Dental
08.2018 - 06.2019
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Pit and fissure with supervision
- Review patient charts and scheduled/re-scheduled appointments
- Educated patients and parental on Oral Hygiene
- Assist with all front office duties
- Insurance verification / coverage by calling dental plans
- Inventory control
Dental Assistant
Smile Builders
06.2018 - 07.2018
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Performed sealants, coronal polishing, x-rays with supervision
- Communicate with parents about future treatment plans and educated pediatric patients about oral hygiene
- Documented patient dental health information, medical history, and vital signs for future reference.
Cashier
Mc Donalds
01.2018 - 05.2018
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Took customers orders
Sales Associate
Gap Outlet
04.2015 - 11.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Education
High School Diploma -
Vista High School
Vista Dental Assistant Certificate - Dental Assistant
UEI College
San MarcosSkills
- Customer service
- Bilingual (Spanish)
- Organized
- Multi-task
- Sending and receiving faxes
- Insurance verification
- Appointment scheduling
- Patient confidentiality
- Payment collection
- Scheduling appointments
- Medical terminology
Timeline
Patient Service Representative
Scripps Clinic
12.2023 - Current
Dental Assistant / Front Dest Coordinator
Smiles for Health
05.2022 - 12.2023
Dental Asssistant
The Brush Stop
07.2019 - 03.2020
Dental Assistant
Warner Pediatric Dental
08.2018 - 06.2019
Dental Assistant
Smile Builders
06.2018 - 07.2018
Cashier
Mc Donalds
01.2018 - 05.2018
Sales Associate
Gap Outlet
04.2015 - 11.2017
High School Diploma -
Vista High School
Dental Assistant Certificate - Dental Assistant
UEI College
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