DIANA PHAM
Vancouver,BC
Summary
Experienced server with over 10 years of customer service expertise, demonstrating a positive attitude and a commitment to excellence. Proficient in thriving under pressure and excelling in fast-paced environments, I consistently strive to exceed guest expectations and deliver memorable experiences. As a punctual, friendly, and enthusiastic team player, I am seeking a position that offers opportunities for professional growth.
Overview
8
8
years of professional experience
Work History
Server
BierCraft Commercial
02.2016 - 06.2019
- Record customer orders and repeat them back in a clear, understandable manner to prevent errors.
- Displayed enthusiasm and knowledge about the restaurant's menu.
- Protect establishment and guests by adhering to sanitation, safety and alcohol beverage control policies.
- Address diner complaints with kitchen and served replacement menu items promptly.
- Greeted, met and encouraged feedback from customers and used feedback to implement positive within the restaurant.
- Working quickly and efficiently with team members and individually.
- Monitor dining room to ensure optimal guest experiences.
Server
Earls Bridgepark
06.2018 - 02.2022
- Delivered exceptional, friendly, and fast service.
- Answered questions about menu selections and made recommendations when requested.
- Maintain table setting by removing courses as completed; replenishing utensils, refilling water glasses, being alert to customer spills or other special needs.
- Served food and beverages promptly with focused attention to customer needs.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Communicate orders to bar and kitchen by recorded customers' dietary, allergies and special requests.
- Regularly checked up on guests to ensure satisfaction with each food course and beverages.
- Attention to detail and ensuring cleanliness of service areas.
Background Actor
Picobello
02.2020 - 01.2024
- Maintained positive working relationships with cast and crew members, fostering a collaborative environment on set.
- Supported principal actors by reacting appropriately to their performances, enhancing overall scene believability.
- Provided timely feedback on script inconsistencies or potential issues during rehearsals for improved final results.
- Showcased versatility by performing in numerous genres, including drama, comedy, action, and historical productions.
- Streamlined on-set communication by proactively engaging with assistant directors and stage managers to understand scene objectives.
- Contributed to seamless production flow by promptly arriving on set, fully prepared with costume and makeup.
Education
High School Diploma -
Notre Dame Regional Secondary School
Vancouver, BC06.2015
Upgrade - Philosophy & English 12
South Hill Education Centre
Vancouver, BC04.2022
Skills
- Natural leader
- Strong work ethic
- Organize and efficient
- Quick learner
- Committed team player
- Human relation skills
- Time management skills
- Reliability and punctuality
Timeline
Background Actor
Picobello
02.2020 - 01.2024
Server
Earls Bridgepark
06.2018 - 02.2022
Server
BierCraft Commercial
02.2016 - 06.2019
High School Diploma -
Notre Dame Regional Secondary School
Upgrade - Philosophy & English 12
South Hill Education Centre
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