Diana Pazmino
Dartmouth,NS
Summary
Job Objective: Ensured superior customer service, product quality and productivity. Driven professional with expertise in building relationships and retaining small business customers. Successful analyzing accounts and current packages in order to propose updates and correct problems. Good communication, multitasking and planning abilities.
Overview
24
24
years of professional experience
Work History
Caregiver
Home Instead
08.2022 - Current
- Rated excellent by families due to strong empathy and responsibility
- Documented patient progress to share with family and physician
- Superior ability to work independently.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided compassionate and patient-focused care to cultivate well-being.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Built strong relationships with clients to deliver emotional support and companionship.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Owner Business Manager
Frutiflor Flower Shop
09.2012 - 06.2021
- Recognition in the local press for entrepreneurship and innovative product.
- 15% annual growth, creation of direct and indirect jobs
- Encourage cooperation with artisanal suppliers.
- Leader in edible arrangement business in my city.
- Supported arrangements, wrapped flowers, delivered products, and interacted with in-store, phone, and online.
- Passionate about learning and committed to continual improvement.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Assisted in training new employees in flower design, care, and inventory
- Beat store weekly sales goals, and overall store records during multiple holidays
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Manager Assistant
Hotel Palace
04.2017 - 06.2017
- 1 https://www.eluniverso.com/2012/12/27/1/1550/arreglos-frutales-regalar.html2 https://mobile.twitter.com/sobretaconesfm i993 https://www.eltelegrafo.com.ec/noticias/economia/1/los-arreglos-frutales-se-convirtieron-en-una-ingeniosa-opcion, Worked with staff and upper-level management towards attaining resort goals
- Performed inspections of rooms and common areas to ensure staff work quality
- Worked closely with Manager to ensure goals were met
- Kept a list of supplies inventory.
- Established employee performance goals and provided feedback on methods for reaching those milestones.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Invoicing Clerk
Hegil C.A. Food Distribution
02.1999 - 01.2000
- Assisted with accounts receivable when collecting from vendors.
- Responsible for invoicing an average of 100 customer orders and maintaining records of business transactions.
Education
Diploma - Business Administration
Nova Scotia Community College
Dartmouth, NS06.2023
CSI
Canada01.2023
Bachelor of Arts - Tourism
Escuela Superior Politécnica Del Litoral
Ecuador2006
Skills
- Communication Assistance
- Problem Identification
- Strong Ethics
- Multitasking and Organization
- Revenue Generation
- Client Rapport-Building
- Staff Support
- Self-motivated nature
- Goal planning
Timeline
Caregiver
Home Instead
08.2022 - Current
Manager Assistant
Hotel Palace
04.2017 - 06.2017
Owner Business Manager
Frutiflor Flower Shop
09.2012 - 06.2021
Invoicing Clerk
Hegil C.A. Food Distribution
02.1999 - 01.2000
Diploma - Business Administration
Nova Scotia Community College
CSI
Bachelor of Arts - Tourism
Escuela Superior Politécnica Del Litoral
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