Diana Padilla
Anaheim
Summary
Dynamic professional with a proven track record at St. Jude Heritage Medical Group, adept in front desk operations and exhibiting exceptional communication skills. Leveraged adaptability and medical terminology knowledge to enhance patient experiences and streamline processes. Achieved significant improvements in patient satisfaction and operational efficiency.
Overview
6
6
years of professional experience
Work History
Medical Receptionist
St. Jude Heritage Medical Group
06.2021 - 06.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Order Selector
CVS Distribution Center
12.2021 - 05.2022
- Boosted productivity by efficiently utilizing various equipment, such as pallet jacks and forklifts, to transport and stack merchandise.
- Enhanced order accuracy by diligently verifying product codes and quantities before packaging.
- Demonstrated adaptability, successfully managing multiple tasks simultaneously during peak business hours without compromising quality or speed.
- Expedited order processing timeframes with thorough knowledge of warehouse layout for quick item retrieval.
Visual Merchandiser
Target
06.2019 - 10.2021
- Worked with store managers to implement new displays, promotions and store layout changes.
- Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
- Trained and supervised junior team members in visual merchandising techniques for consistent brand presentation across the store.
- Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
Server
Farmer Boys
04.2017 - 08.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Retail Sales Associate
Charlotte Russe
11.2016 - 04.2017
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
Sonora High School
La Habra, CA06.2016
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Great communication
- Problem solving
- Adaptability
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Order Selector
CVS Distribution Center
12.2021 - 05.2022
Medical Receptionist
St. Jude Heritage Medical Group
06.2021 - 06.2022
Visual Merchandiser
Target
06.2019 - 10.2021
Server
Farmer Boys
04.2017 - 08.2018
Retail Sales Associate
Charlotte Russe
11.2016 - 04.2017
Sonora High School
Similar Profiles
Carissa FelixCarissa Felix
Supervisor Clinic Operations at Providence St. Jude Heritage Medical GroupSupervisor Clinic Operations at Providence St. Jude Heritage Medical Group
Jennie PerezJennie Perez
Medical Assistant at ST JUDE HERITAGE MEDICAL GROUPMedical Assistant at ST JUDE HERITAGE MEDICAL GROUP
Lordelyn LinaresLordelyn Linares
Medical Assistant/Administrative Assistant at St Jude Medical Center ProvidenceMedical Assistant/Administrative Assistant at St Jude Medical Center Providence