Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Accomplishments
Languages
References
Timeline
Generic

Diana Ortiz

Sparks,NV

Summary

Skilled communicator and problem solver committed to creating positive customer experiences. Results-driven Manufacturing Team Lead known for high productivity and efficient task completion. Possess specialized skills in lean manufacturing techniques, quality control processes, and team management. Excel in communication, leadership, and problem-solving to enhance team performance and meet production goals.

Overview

9
9
years of professional experience

Work History

Manufacturing Team Lead

Solar edge
Spanish Springs , NV
04.2023 - Current
  • Created and implemented diverse educational strategies to boost development.
  • Organized daily workflow, delegated tasks to team members, and monitored progress.
  • Assessed employee performance through regular reviews and provided feedback as necessary.
  • Resolved conflicts between personnel by communicating effectively with all involved parties.
  • Facilitated communication between management and staff at all levels within the organization.
  • Managed employee time-off requests according to established company policies.
  • Trained new employees on company policies, procedures, and safety regulations.
  • Noted equipment problems and requested maintenance support to minimize downtime.
  • Placed orders for new parts and materials for operations.
  • Directed safety meetings and checked team compliance with protective equipment and behavioral practices.
  • Documented and submitted employee attendance and work hours.
  • Maintained effective schedule balance between rest periods, active play, and instruction.
  • Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
  • Introduced children to educational games and activities to boost learning.
  • Assisted in potty training and other daily hygiene activities to support child development.
  • Worked with children to develop good cognitive, physical and language skills.
  • Liaised with parents and guardians to discuss child progress.
  • Encouraged children to develop healthy social and emotional skills.
  • Logged information regarding naps, feedings and any medications administered.
  • Worked closely with fellow staff members in developing and implementing educational and recreational activities.
  • Read stories, sang songs and facilitated creative play.
  • Dispensed snacks and meals to children in accordance with nutritional guidelines.
  • Coordinated with other departments regarding incoming shipments of raw materials.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Complied with company policies, objectives and communication goals.
  • Managed team of 30 employees, ensuring high productivity and quality standards were met.
  • Led weekly team meetings to discuss progress, address issues, and plan future actions.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Maintained positive working relationship with fellow staff and management.
  • Worked closely with human resources to support employee management and organizational planning.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Wrote and submitted reports on industry trends, prompting managers to develop business plans.

Customer Service Associate

Family Dollar
Sparks, NV
01.2021 - 09.2022
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Picker Packer

Burnswick
Sparks, NV
02.2022 - 08.2022
  • Checked packing slips and other documentation to appropriately box items requested by clientele.
  • Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
  • Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Printed labels, packaged boxes, and loaded into outbound containers.

Warehouse Picker

Vitamin Wrold
Sparks, NV
10.2016 - 06.2018
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Collaborated with team members to achieve daily pick and pack goals.
  • Operated pallet jacks to safely transport goods from warehouse to shipping area.
  • Kept tidy and organized warehouse to comply with cleanliness standards.
  • Used scanners to quickly locate and track items in warehouse.
  • Moved cardboard, plastic ties and other debris from unboxing to trash.

Education

GED -

Truckee Meadows Community College
Reno, NV

Skills

  • Cross-functional team collaboration
  • Self-direction
  • Warehousing functions
  • Key holder experience
  • Shipping procedures understanding
  • Sales expertise
  • Strategic sales knowledge
  • Employee training
  • Workflow organization
  • Team building
  • Performance assessment
  • Conflict resolution
  • Safety compliance
  • Quality control
  • Parts ordering
  • Effective communication
  • Project management
  • Problem solving
  • Employee training and development
  • Computer-aided design basics
  • Team leadership experience
  • Lean manufacturing expertise
  • Manufacturing software proficiency
  • Multitasking
  • Problem-solving
  • Active listening
  • Organizational skills
  • Mathematics
  • Dependable and responsible
  • Troubleshooting skills
  • Inventory management
  • Time management

Languages

Spanish

Personal Information

Title:

Accomplishments

I was selected to be team leader of the month, having good attendance and always being positive and helping others

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Manufacturing Team Lead

Solar edge
04.2023 - Current

Picker Packer

Burnswick
02.2022 - 08.2022

Customer Service Associate

Family Dollar
01.2021 - 09.2022

Warehouse Picker

Vitamin Wrold
10.2016 - 06.2018

GED -

Truckee Meadows Community College

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Diana Ortiz