Diana Ochoa
Visalia
Summary
Dynamic customer service professional with proven leadership at Shannon Ranch Market, excelling in complaint resolution and training new staff. Bilingual in English and Spanish, adept at inventory control and data entry. Recognized for enhancing team performance and fostering a positive work environment while efficiently managing multiple tasks.
Overview
10
10
years of professional experience
Work History
CSR
Cash 1
01.2024 - 08.2025
- Responded to customer requests for products, services, and company information.
- loan prosser
- Excellent communication skills, both verbal and written.
- sending money to different countries.
- entering data
Cashier/Lead
Shannon Ranch Market
10.2022 - 05.2024
- Processed both cash and card purchases and returns.
- Restocked and organized merchandise in front lanes.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
Cleaners
Kona Cleaners
01.2016 - 01.2018
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Emptied trashcans and transported waste to collection areas.
- Organized and used industrial cleaning products following strict safety procedures.
Education
High School Diploma -
Visalia Adult School
Visalia 01-2025
Skills
- Scheduling
- Complaint resolution
- Account updating
- Microsoft outlook
- Excel
- Bilingual (English/Spanish)
- 10 key
- 45 wpm
- Inventory control
- Leadership
- Fast Learner
- Multi-tasker
Languages
Spanish
Full Professional
English
Full Professional
Timeline
CSR
Cash 1
01.2024 - 08.2025
Cashier/Lead
Shannon Ranch Market
10.2022 - 05.2024
Cleaners
Kona Cleaners
01.2016 - 01.2018
High School Diploma -
Visalia Adult School