Diana Northcott
Danville,NL
Summary
Motivated professional experienced in customer service and multitasking. Delivered positive customer experiences through strong work ethic and exceptional interpersonal skills. Focused on organizational growth by effectively managing time and adapting to new challenges.
Overview
23
23
years of professional experience
Work History
Homecare
Home Sweet home
P.O. Box 512 Dunville, NL
03.2025 - 10.2025
- Provided daily assistance to seniors with personal needs to improve comfort and well-being.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed innovative ideas and solutions that improved team performance and outcomes.
- Prioritized and organized tasks to efficiently accomplish service goals.
Cook/Cashier
Mikes Backyard
St. Alban's, Newfoundland and Labrador
07.2011 - 07.2013
- Prepared and cooked menu items according to established recipes.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Managed portion control using correct utensils during preparation and plating.
- Resolved customer complaints regarding food quality or services provided.
- Maintained cleanliness and organization of kitchen workstations.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Monitored food storage practices to maintain quality and freshness.
- Assisted in inventory management and food supplies ordering.
- Collaborated with kitchen staff to ensure timely meal service.
- Trained new cooks on kitchen procedures and safety protocols.
- Operated kitchen equipment safely and efficiently during food preparation.
- Followed health and safety regulations to ensure a safe cooking environment.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Organized storage areas for efficient usage of space.
- Carried pans and trays of food to and from work stations, stove, and refrigerator.
- Followed established procedures and requirements for safe food handling, storage and service.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
Cook/Cashier
Golden Fried chicken
St. Alban's, Newfoundland and Labrador
04.2003 - 07.2012
- Prepared and cooked menu items according to established recipes.
- Maintained cleanliness and organization of kitchen workstations.
- Assisted in inventory management and food supplies ordering.
Education
Holy Cross
St. Alban's, NLSkills
- Personal care assistance
- Patient care coordination
- Care quality monitoring
- Care service optimization
- Home environment management
- Health and safety
- Customer satisfaction
- Customer service
- Client engagement
- Team collaboration
- Effective communication
- Attention to detail
- Time management
- Task prioritization
- Organization
- Innovative problem solving
- Problem resolution
- Decision-making
- Staff training
- Caregiver support
- Active listening
- Dependable and responsible
- Customer relations
References
References available upon request.
Timeline
Homecare
Home Sweet home
03.2025 - 10.2025
Cook/Cashier
Mikes Backyard
07.2011 - 07.2013
Cook/Cashier
Golden Fried chicken
04.2003 - 07.2012
Holy Cross