Diana Neacsu
Kitchener,Canada
Summary
Dynamic Senior Pharmacy Technician with extensive experience at Medicare Drug Mart, downtown Toronto excelling in medication dispensing and customer relationship management. Proven ability to train staff and enhance workflow efficiency while maintaining high standards of professionalism and confidentiality. Skilled in pharmaceutical ordering and conflict resolution, ensuring optimal patient care and satisfaction.
Overview
24
24
years of professional experience
Work History
Senior Pharmacy Technician
Arkell Pharmacy
Guelph, Canada
01.2021 - 01.2023
- Compounded sterile products in accordance with USP 797 guidelines.
Senior Pharmacy Technician
Loblaws Pharmacy
Stratford, Canada
01.2018 - 01.2019
Senior Pharmacy Technician
Medicare Drug Mart
Toronto, Canada
01.2005 - 01.2017
- Assisted in dispensing methadone.
- Checked medications for content, accuracy and completeness of drug packaging and labeling.
- Resolved customer inquiries and complaints with professionalism and empathy.
- Maintained and updated patient profiles, including allergies, medications and lab results.
- Verified that all incoming prescriptions were accurate and complete prior to dispensing them.
- Organized workflow within the pharmacy department by assigning tasks appropriately among staff members.
- Trained new technicians on proper procedures for compounding and dispensing drugs.
- Processed third-party insurance claims for reimbursement of medications.
- Ordered medications from wholesalers as needed to maintain adequate stock levels.
- Provided information to pharmacists for medication orders and prescription refills.
- Managed customer service inquiries from patients regarding their medications or billing issues.
- Managed medication dispensing and verification processes at a community pharmacy.
- Trained junior technicians on pharmacy operations and customer service skills.
- Assisted pharmacists in patient consultations regarding medication use and safety.
- Maintained accurate inventory records and managed stock levels effectively.
- Processed prescription orders using pharmacy management software efficiently.
- Ensured compliance with regulatory standards and best practices in pharmacy operations.
- Collaborated with healthcare providers to coordinate patient care plans effectively.
- Coordinated delivery services for patients unable to pick up their medications in person.
- Conducted daily inventory of pharmaceuticals and medical supplies.
- Audited medication storage areas regularly for expired products or other out-of-date items.
- Managed inventories, rotated stock, removed expired, or damaged drug products and resolved discrepancies in drug counts.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Maintained clean and organized pharmacy shelving and work areas.
Administrative accountant
TOP Solutions Ltd
, Romania
01.1999 - 01.2005
- Managed financial records and bookkeeping for various departmental accounts.
- Prepared monthly financial statements and reports for management review.
- Coordinated budget preparation and expense tracking across multiple projects.
- Monitored compliance with accounting policies and regulatory requirements.
- Managed cash flow forecasting activities including preparation of weekly cash flow projections.
- Performed bank reconciliation activities on a daily basis.
- Wrote reports, authored papers and organized supporting documentation.
Education
Diploma - International Marketing and Management
Pitesti, University Pitesti
Romania01.2007
Pharmacy Practice, Pharmacology, Compounding and Pharmacy Dispensing
Centennial College
Toronto, ON, CanadaSkills
- Communication skills
- Healthcare-related skills
- Empathetic and sensitive to the needs of others
- Conflict resolution
- Comprehensive knowledge and understanding of medical terminology
- Professionalism
- High-quality work
- Commitment to confidentiality
- Administrative skills
- Experience in ordering
- Experience in purchasing
- Experience in compounding
- Experience in prescription filling
- Experience in processing
- Knowledgeable and proficient with pharmacy software
- Inventory management
- Medication dispensing
- Prescription verification
- Methadone assistance
- Customer relationship management
- Team training
- Pharmaceutical ordering
- Effective communication
- Workflow organization
- Insurance billing
- Pharmaceutical calculations
- Dosage formulation
- Insurance verification
- Compounding techniques
- Drug inventory control
- Updating medication histories
- Advanced math skills
- Patient confidentiality
- Pharmacy and customer records management
- Quality assurance and control
- Point of sale systems proficiency
- FDA drug safety guidelines
Languages
English
Native/ Bilingual
Romanian
Native/ Bilingual
Timeline
Senior Pharmacy Technician
Arkell Pharmacy
01.2021 - 01.2023
Senior Pharmacy Technician
Loblaws Pharmacy
01.2018 - 01.2019
Senior Pharmacy Technician
Medicare Drug Mart
01.2005 - 01.2017
Administrative accountant
TOP Solutions Ltd
01.1999 - 01.2005
Diploma - International Marketing and Management
Pitesti, University Pitesti
Pharmacy Practice, Pharmacology, Compounding and Pharmacy Dispensing
Centennial College
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