Diana Mwakitwange
st.johns,NL
Summary
Customer-oriented retail professional well-versed in driving sales, building customer loyalty, and providing exceptional customer service. Skilled at identifying customer needs and offering appropriate solutions. Proven track record of consistently meeting and exceeding sales goals and delivering customer satisfaction.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Stylist
Samuel & Co
St. John's, Newfoundland and Labrador
09.2026 - Current
- Styled Samuel & Co clients with curated apparel and accessory selections.
- Conducted wardrobe consultations to match client needs with current boutique collections.
- Advised clients on fabric, color, fit, and silhouette choices.
- Created custom looks for clients based on their individual style, body type, and personality.
- Processed payments using POS system while ensuring accuracy of all transactions.
- Issued sales promotion materials to customers to boost sales.
Sales Associate
Reitmans
St. John's, Newfoundland and Labrador
09.2025 - 09.2026
- Greeted customers warmly and offered assistance.
- Kept work area clean, organized and free of clutter at all times.
- Assisted customers with product selection to ensure customer satisfaction.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Provided accurate information about products, prices and availability both in person and over the phone.
Customer Service Representative
Yellow Card - Dar es salaam
11.2023 - 11.2024
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
- Assisted with training and mentoring new team members.
- Processed orders, returns, and exchanges in an accurate and efficient manner.
Education
Undergraduate - Data Science
Memorial university of Newfoundland and Labrador
St.johnsSkills
- Customer service and support
- Product education
- Effective communication
- Team collaboration
- Customer relationship management
- Complaint resolution
- Upselling
Certification
CPR & FIRST AID
Languages
English Advanced, Swahili Advanced
Timeline
Stylist
Samuel & Co
09.2026 - Current
Sales Associate
Reitmans
09.2025 - 09.2026
Customer Service Representative
Yellow Card - Dar es salaam
11.2023 - 11.2024
Undergraduate - Data Science
Memorial university of Newfoundland and Labrador