Diana Moushaghayan

• Provided exceptional customer support by addressing inquiries and resolving issues efficiently.
• Trained new staff on best practices for client interaction and service protocols.
• Provide support to the professional hair color stylists regarding product inquiries and hair color.
• Handled high-volume email, chat and phone support while maintaining premium brand standards.
• Manage daily email and call volumes for the Loyalty Department.
• Learned and supported the VERB customer support within the first year.
• Balanced extended responsibilities alongside core customer service workload.

• Improved customer satisfaction by addressing and resolving complaints promptly.
• Developed strong working relationships with staff, fostering a positive work environment.
• Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
• Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
• Increased sales through effective merchandising strategies and targeted promotions.
• Restock shelves.
• Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Managed payroll tasks.

Manager

• Increased team productivity by implementing streamlined processes and effective communication strategies.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Enhanced customer satisfaction by resolving disputes promptly.
• Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Oversaw inventory, controlled stock-outs and reduced excessive inventory.
• Verified computer inventory against physical inventory and resolved discrepancies.

Bookkeeper

• Processed payroll for employees and reported payroll taxes for organization.
• Prepared bills receivable, invoices, and bank deposits.
• Electronically submitted bills according to compliance guidelines.
• Managed company schedule and calendar.
• Delivered monthly reviews to finance leadership to explain performance.
• Assisted employees with filling out expense reports.

• Improved customer service ratings and accurately solved problems using active listening and customer service skills.
• Provided exceptional customer service to customers.
• Completed vault balancing, cash reports, variances, overdrafts, and addressed issues.
• Performed daily cash reconciliations to determine accuracy of financial reports.
• Helped customers understand return policies and processed items.