Diana Moreno Medina
Santa Rosa
Summary
Dynamic professional with a proven track record at DoorDash, excelling in customer service and GPS navigation. Skilled in problem-solving and resource management, I effectively guided clients at 211 Sonoma County, enhancing their access to vital services. Committed to achieving client success through meticulous documentation and effective communication.
Overview
8
8
years of professional experience
Work History
Food Delivery Driver
DoorDash
Santa Rosa
2018.11 - 2024.02
- Ensured outstanding customer service throughout delivery operations.
- Utilized GPS technology to determine most efficient delivery routes.
- Coordinated with restaurant teams to verify order details and pickup schedules.
- Addressed customer disputes promptly and in line with company policy.
- Recorded delivery times to track successful completion of each order.
211 Resource Navigator
211 Sonoma County
Santa Rosa
2016.06 - 2018.07
- Guided clients in accessing services and resources effectively.
- Developed individualized service plans aligned with client needs and goals.
- Facilitated referrals to community agencies for enhanced support.
- Conducted intake assessments to establish eligibility and action plans.
- Maintained precise records of client interactions per agency policies.
- Educated clients on community resources related to housing, employment, and healthcare.
- Performed follow-up visits to evaluate client success after interventions.
- Updated navigation charts ensuring access to current resource information.
Education
Associate of Arts - Human Services
Santa Rosa Junior College
Santa Rosa, CA2017-12
Skills
- Customer service
- Time management
- GPS navigation
- Problem solving
- Effective communication
- Resource management
- Client assessment
- Records maintenance
- Conflict resolution
- Attention to detail
- Training coordination
- Willingness to learn
- Community resource navigation
- Analytical thinking
- documentation and record-keeping
Languages
Spanish
Limited
Timeline
Food Delivery Driver
DoorDash
2018.11 - 2024.02
211 Resource Navigator
211 Sonoma County
2016.06 - 2018.07
Associate of Arts - Human Services
Santa Rosa Junior College