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Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Results-driven Ecommerce and Digital Marketing professional with 10 years of experience spanning digital account management, analytics, and client relationship management, including 5+ years in ecommerce-focused roles. Skilled in managing digital client accounts, optimizing product listings, and driving revenue growth using tools like Google Ads, Google Analytics (GA4), Google Search Console, SEMrush, Shopify, WooCommerce, Tableau, and Excel. Experienced in web design and website management (HTML, CSS, WordPress), with strong expertise in SEO, SEM, social media marketing, and data-driven performance analysis. Adept at building client partnerships, delivering actionable insights, and aligning digital strategies with business objectives to maximize engagement and profitability.

Dynamic and results-driven professional with a proven track record across customer service, sales development, and business development in both high-volume B2C and fast-paced B2B environments. Adept at building strong client relationships, exceeding revenue targets, and driving growth through strategic outreach, solution-oriented selling, and exceptional service delivery.
Brings over 5+ years of progressive experience supporting top-tier clients including Microsoft, leading Medicare-focused sales initiatives, and driving outbound pipeline generation for a fintech leader in a fully remote setting. Combines frontline customer empathy with advanced business acumen to deliver tailored solutions that meet client needs and align with organizational goals.
Holds a Bachelor of Science in Business Administration from Rutgers Business School, with concentrations in Marketing and Business Analytics and a background in financial modeling, data-driven decision making, and cross-functional collaboration.
Highly proficient in CRM systems (Salesforce, HubSpot), data tools (Excel, Tableau, Google Analytics), and communication platforms, with a deep commitment to operational excellence, continuous improvement, and client success.

Team Leader with over 6 years of experience in Customer Service Operations, adept at boosting team performance by leveraging individual strengths and implementing creative strategies. I believe in understanding the strengths and weaknesses of each team member to boost their morale and drive optimal performance. I take a proactive and creative approach to ensure employee satisfaction, paying close attention to even the smallest concerns. Encouraging team members to recognize and leverage their strengths is key to fostering a high-performing environment. I also prioritize adherence to company policies, addressing issues with clear action plans after multiple feedback sessions. By setting clear targets, monitoring performance, and ensuring open communication, I guide the team towards collective success.

Diana Moreno

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Seasonal Worker

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BBA - International Business

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