Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Diana Monteiro

Bradford,Ontario

Summary

Well-organized House Cleaner with experience cleaning private residences. Valued for impeccable standards in maintaining sanitized and clean environments. Expert at using various cleaning tools and materials. Strong work ethic and commitment to quickly and correctly completing jobs.


Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Friendly and reliable, offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.


Eager babysittir, always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills.

Overview

9
9
years of professional experience

Work History

House Cleaner

Self-employeed
01.2022 - Current
  • Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
  • Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
  • Streamlined cleaning processes for faster service, utilizing effective time management strategies.
  • Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
  • Maintained a safe working environment through proper use of cleaning products and equipment.
  • Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
  • Developed strong relationships with clients through consistent high-quality service and friendly interactions.
  • Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Dusted picture frames and wall hangings with cloth.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Emptied trashcans and transported waste to collection areas.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.

Cashier, Bartender and Waitress

Portugalia Bakery
06.2015 - 12.2023
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Learned duties for various positions and provided backup at key times.

Waitress, Bartender

Tasquinha Bar&Grill
01.2020 - 12.2022
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Streamlined order processing for increased efficiency through clear communication with kitchen staff.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Reduced wait times for seating by efficiently clearing tables immediately after guests'' departure.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.

Babysitter

Self-employeed
07.2021 - 08.2022
  • Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
  • Enhanced children''s social skills by organizing group activities and encouraging teamwork.
  • Promoted healthy habits by preparing nutritious meals and snacks for children daily.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
  • Adapted to diverse family structures, cultural backgrounds, and parenting styles to ensure a nurturing environment for all children under care.
  • Provided compassionate care during emergencies or illness, administering first aid when necessary and communicating promptly with parents regarding any concerns or incidents.
  • Implemented consistent routines for naptime, bedtime, meal preparation, and other daily tasks to create stability within the home environment for the children in my care.
  • Offered emotional support by actively listening to children''s concerns and responding empathetically while fostering their problem-solving abilities.
  • Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
  • Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
  • Played games, worked on puzzles, and read books to young children.
  • Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Monitored children's play activities to verify safety.

Education

High School Diploma -

Holy Trinity Catholic High School
Bradford, ON
06.2017

Skills

Vacuuming, Mopping, dusting

  • Folding Clean Laundry
  • Cleaning Bathrooms
  • Kitchen Cleaning and Dishwashing
  • Cash Register Operation
  • Product Restocking
  • Patience and Empathy
  • Cash Handling

Languages

English
Full Professional
Portuguese
Native or Bilingual
Spanish
Limited Working

Timeline

House Cleaner

Self-employeed
01.2022 - Current

Babysitter

Self-employeed
07.2021 - 08.2022

Waitress, Bartender

Tasquinha Bar&Grill
01.2020 - 12.2022

Cashier, Bartender and Waitress

Portugalia Bakery
06.2015 - 12.2023

High School Diploma -

Holy Trinity Catholic High School

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Diana Monteiro