DIANA MONTANA HERRERA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
21
21
years of professional experience
Work History
Hostess
Wimpy's Dinner
09.2022 - Current
- Greeted and sitting guests, ensuring they are comfortable and feel welcomed
- Receiving calls from the costumer to place take-out orders
- Maintaining a pleasant and organized front desk that functions in an efficient manner
- Effectively communicate with guests and co-workers to ensure guest satisfaction
- Responds to guest inquiries and requests in a timely, friendly, and efficient manner.
Assistant Manager - keyholder
Dollarama
08.2019 - 09.2022
- Completing daily cash reconciliation, opening, and closing the store
- Supervising and monitoring tasks assigned to Associates
- Assisting in the receiving and performing general operations and merchandising duties required to successfully run a Dollarama store
- Operating the cash register and providing good customer service.
Administrative Assistant
Smart Coin Solutions S.A.S Colombia - Bogota
02.2013 - 05.2018
- Realized collections and payments of customers and suppliers for the daily reconciliation of cash drawer of the company
- Prepared weekly staff schedule and ensured timely completion
- Improved employee engagement by conducting training classes
- Educated staff by leading workshops on topics sales and customer service
- Implemented sales strategies to encourage customers to use a new service in the market
- Created welcoming environment by greeting customers and resolving inquiries and complaints ensuring needs were met.
Administrative / Commercial Assistant
Importaciones CDM Colombia - Bogotá
06.2009 - 11.2012
- Realized and processed the importation of a new product into the Colombian textile market through government agencies
- Created and review invoices, reports, memos, and other administrative records, following purchasing policy for ordering, requesting, and receiving supplies
- Developed the sales strategy by making alliances with wholesalers in the main cities of the country and covering 60% of the market.
Administrative Assistant
Industrias Plasticas JEP Colombia - Bogota
01.2003 - 03.2008
- Organized of formats and diligence of purchase orders, payments to suppliers and invoices
- Realized settle payroll payment
- Received and verification of raw material purchase requirements
- Maintenance of inventory control and merchandise rotation
- Contacted new suppliers and requested orders.
Education
Post Graduate Certificate - Business Management, International Business
Lambton College
Mississauga, Ontario08.2020
No Degree -
Customer Service Skills Training
Mississauga, ON06.2019
Bachelor's degree - Business Administration
University San Martin
Bogota, Colombia08.2005
Diploma - Marketing and Advertising
University San Martin
Bogota, Colombia08.2005
Skills
- Document Control
- Expense Reporting
- Reception Oversight
- Invoice Processing
- Meeting Planning
- End-User Support
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Hostess
Wimpy's Dinner
09.2022 - Current
Assistant Manager - keyholder
Dollarama
08.2019 - 09.2022
Administrative Assistant
Smart Coin Solutions S.A.S Colombia - Bogota
02.2013 - 05.2018
Administrative / Commercial Assistant
Importaciones CDM Colombia - Bogotá
06.2009 - 11.2012
Administrative Assistant
Industrias Plasticas JEP Colombia - Bogota
01.2003 - 03.2008
Post Graduate Certificate - Business Management, International Business
Lambton College
No Degree -
Customer Service Skills Training
Bachelor's degree - Business Administration
University San Martin
Diploma - Marketing and Advertising
University San Martin
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