Diana Millan
Bakersfield
Summary
Skilled in customer service and multitasking, i've excelled at the places i've worked at by enhancing guest experiences through efficient reservation handling and conflict resolution. While maintaining a smooth operated environment, i've also learned to boost clientele's satisfaction. I love caring for my customers and making them feel welcomed and at home.
Overview
1
1
year of professional experience
Work History
Restaurant Hostess
Nelson Ferman
1418 18th St, Bakersfield
06.2024 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs.
- Handled high-pressure situations gracefully, managing multiple tasks while maintaining a calm environment.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
Restaurant Server
Dona Alma
2199 Edison Hwy, Bakersfield
01.2024 - 08.2024
- Created warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Greeted new customers, discussed specials, and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Education
High School Diploma -
Foothill High School
501 Park Dr, Bakersfield05-2024
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Conflict resolution
- Cash handling
- Scheduling
- Relationship building
- Reservation handling
- Table bussing
- Menu memorization
- Dining room management
- Sales and marketing
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Restaurant Hostess
Nelson Ferman
06.2024 - Current
Restaurant Server
Dona Alma
01.2024 - 08.2024
High School Diploma -
Foothill High School