Diana Miles
Cranbrook,BC
Summary
Dynamic and compassionate professional with a proven track record at Nexus, adept in compassionate caregiving and efficient operations management. Excelled in enhancing resident well-being and streamlining supply chain operations, demonstrating a respectful attitude and strong interpersonal skills. Achieved significant improvements in customer satisfaction and resident care through innovative service plans and effective team collaboration.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Residential Care Assistant
Nexus
03.2022 - Current
- Logged and filed incident reports, detailing significant occurrences during assigned shifts.-
- Logged and filed incident reports, detailing significant occurrences during assigned shifts.
- Contributed to staff meetings, sharing progress reports and providing suggestions on potential operational improvements.
- Attended continuing training sessions on NCVI techniques and methods, and Food Safe
- Aided residents in completing daily routines of care and activities.
- Participated in therapeutic treatment teams, working to help residents reach individual wellness goals.
- Assisted with meal preparation, serving, and clean-up, maintaining proper nutrition for each resident''s specific needs.
- Enhanced residents'' well-being by providing compassionate care and assistance with daily living activities.
- Improved overall cleanliness within the residence by performing routine housekeeping tasks such as vacuuming, laundry, and sanitizing surfaces.
- Developed strong relationships with residents'' families through open communication channels about progress updates or concerns they might have had regarding their loved one''s care plan.
- Assisted residents in maintaining personal hygiene by offering support during bathing, grooming, dressing, and toileting routines.
- Conducted regular room checks to ensure each resident''s space was safe, comfortable, and free from hazards or clutter.
- Collaborated with interdisciplinary teams to develop personalized care plans tailored to the unique needs of each resident.
- Actively participated in ongoing training opportunities to enhance caregiving skills and stay current on industry best practices.
- Administered prescribed medications according to physician guidelines, safeguarding each individual''s health and wellness.
- Managed challenging behaviors exhibited by some residents with patience and understanding, implementing de-escalation techniques when necessary.
- Helped patients move in and out of beds, baths, wheelchairs and automobiles.
- Assisted residents with basic activities of daily living.
Operations Manager
B&D Pastries
12.1992 - 01.2022
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Facilitated smooth collaboration between departments through clear communication channels.
Education
RCA
COTR
Cranbrook BC03-2022
Skills
- Respectful attitude
- Daily living skills
- Compassionate caregiving
- Individual service plans
Languages
English
Professional Working
Certification
- Cardiopulmonary Resuscitation (CPR) - American Red Cross.
- Basic Food Safety/Food Handler's Card(varies by location)-State or local public health departments, necessary in settings where food handling occurs.
Timeline
Residential Care Assistant
Nexus
03.2022 - Current
Operations Manager
B&D Pastries
12.1992 - 01.2022
RCA
COTR
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