Diana Merten

• Communicated my program vision to the team and residents, creating a functioning community with a commitment to being a positive example of supportive housing.
• Facilitated regular meetings with team members to discuss program and resident updates, address challenges, and brainstorm solutions for continued support.
• Aligned program mandates to work in conjunction with the governance of the Residential tenancy Act .
• Maintained detailed records of program activities and participant data, transferred data to, and assisted in the writing of a recent Request for Proposal.
• Continual coaching and development of individual projects for staff to highlight their unique skills and abilities resulting in fostering a cohesive team environment.
• Organized events and workshops to engage residents, enhancing their life skills and building confidence and community.
• Create reports on program progress, presenting findings to funders and the board.

• Continually made program advancements developing Connect from a day-time drop in center to a 24-hour overnight shelter
• Facilitated regular meetings with team members to discuss program changes, address challenges, and brainstorm solutions for ongoing developments.
• Established strategic partnerships with external organizations, expanding program reach and impact.
• Maintained detailed records of program activities and participant data, ensuring statistic were accurate and reporting to funders.
• Provided coaching for staff and volunteers, fostering a knowledgeable and cohesive team environment.

Developed a strong understanding of different styles of support for our clients.

• Identified areas in need of improvement and implemented solutions.
• Communicated strategies to my Program Coordinator and peers.

• Intake and discharge documentation of guests
• Preparation and serving of meals, cleaning and maintaining of the house, and performing general duties necessary to assist in the day to day functioning of the shelter
• Maintaining accurate record keeping and logging of all phone calls, daily activities and distribution of medications
• Listened to, and provided emotional support to vulnerable people experiencing displacement in todays housing crisis; helping to identify their current needs
• Provided information related to local services and agencies that could assist guests in securing long term residency in the valley

• Six years in Hospitality Industry working for high end restaurants and private clubs in management and supervisory positions.
• Established strong relationships with clients, fostering loyalty and repeat business through exceptional service delivery.
• Increased efficiency and team productivity by promoting operational best practices.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Managed front end staff ensuring quality of service, scheduling, ordering, costing and inventory.