DIANA MATAMOROS
Belle River
Summary
Self-assured professional skilled in interpersonal communications and offering background in customer service. Problem-solver with great personality. Brings excellent client engagement skills as Customer Service.
Overview
13
13
years of professional experience
Work History
Customer Service
La Stella Supermarket
01.2018 - 01.2019
- Provided outstanding customer service.
- Resolved issues and maintained customer service standards.
- Maintained excellent customer service and positive attitude.
Building Maintenance
Marathon cleaning
01.2012 - 01.2017
- Supervised cleaning and maintenance of buildings, rooms and equipment.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Identified opportunities to improve operation, maintenance or energy efficiency of building or process systems.
Laboratory Technician Assistant
Mews Medical Clinic
05.2016 - 12.2016
- Maintained documentation on tests performed in lab.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Processed patient specimens according to priority and documented results.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
Hair Stylist
My Chrysalis Medical Spa and Salon
06.2006 - 01.2011
- Greeted and served customers effectively in a friendly manner at all times
- Profound ability to work efficiently, therefore reduce waiting time of customers.
Cashier
Dollarama
03.2009 - 01.2010
- Tabulated customers’ purchases using a computerized system
- Operated cash register by processing payments by cash and debit successfully
- Stocked shelves
- Counted the items stocked and filled out sheets for needed items
- Helped customers find various products in the store
- Performed daily sales/cash transactions to ensure cash balances at the end of the day/shift.
Education
Skin Care Technician
Windsor Beauty Supply
Windsor, ON09.2023
Medical Laboratory Assistant Diploma -
Medix College
Toronto, Ontario01.2016
Business, Computer and Technology -
Emery Adult Learning Centre
01.2012
Cosmetology Diploma -
International Academy of Hair Design
Richmond Hill, Ontario01.2006
High School -
Angel Tinoco Ruiz (Ecuador)
01.2001
Skills
- Excellent interpersonal, communication and organizational skills
- Eager, hardworking, reliable, punctual and good problem solver at all times
- Able to speak two languages [Spanish and English]
- Superb customer service skills with genuine concern for customer satisfaction
- Highly reliable self-starter, patient, flexible and always take initiative
- Strong organizational, multi-tasking, and time-management skills
- Great ability to work efficiently with little or no supervision as well as part of a team
- Proven skills working in fast paced environment and skilled in working under pressure to meet competing deadline
- Computer skills: Microsoft Office (Word, Excel,), Internet, OHIP Billing, Abel Med
References
Available Upon Request
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Customer Service
La Stella Supermarket
01.2018 - 01.2019
Laboratory Technician Assistant
Mews Medical Clinic
05.2016 - 12.2016
Building Maintenance
Marathon cleaning
01.2012 - 01.2017
Cashier
Dollarama
03.2009 - 01.2010
Hair Stylist
My Chrysalis Medical Spa and Salon
06.2006 - 01.2011
Skin Care Technician
Windsor Beauty Supply
Medical Laboratory Assistant Diploma -
Medix College
Business, Computer and Technology -
Emery Adult Learning Centre
Cosmetology Diploma -
International Academy of Hair Design
High School -
Angel Tinoco Ruiz (Ecuador)
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