DIANA MARKUTA
Abbotsford,British Columbia
Summary
Graduated individual with 3 years of restaurant experience, who is eager to learn. Determined to go above and beyond to deliver the best quality service. Enthusiastic and driven candidate with proven experience in fast-paced restaurant settings. Committed to providing friendly and professional experiences to customers to maintain consistency in the business.
Overview
3
3
years of professional experience
1
1
Certification
Work History
FOH Manager
Cactus Club Cafe
07.2023 - Current
- Planned, organized, directed, and evaluated operations of restaurant, and bar
- Determined type of services to be offered and implement operational procedures
- Recruiting staff and overseeing training
- Set staff work schedules and monitored staff performance
- Controlled inventory and monitored revenue standards
- Resolved customer complaints
- Facilitated arrangements with suppliers for food and other supplies
Sales Assistant
ECU – Division, Credit Union
06.2022 - 05.2023
- Consistently provide Five Star service while greeting members and coordinating member traffic
- Provide administrative assistance with loan filing, processing, transactional processing and telephone support
- Prepare general correspondence, filing and general office duties as required
- Maintain and order adequate supply of money orders, member drafts and member cards
- Prepared weekly supply order for retail location
- Perform financial transactions for members as required.
Chef On Call – Front of House Supervisor
06.2021 - 08.2022
- Taking and processing orders over phones and in person
- Experience in working in high volume home-style environment
- Doing weekly orders for products, and other essentials
- Establish strong communication relationships with kitchen and delivery personnel
- Ensure that employees are aware of product portions, pricing
- Providing schedules to ensure team efficiency
Payment Department Specialist
Majorel, Apple
07.2021 - 10.2021
- Processing all issues with payments in the back office
- Helping customers over the phone to understand payment systems with Apple
- Provide general information and refer inquiries to relevant team/personnel for customer's indicated requirements
- Accountable for providing comprehensive responses to customers through process adherence, including internal/external client documentation
- Monitor and report on social comments and online reviews
- Assist customers across all means of communication including phone, email, chat, and social media
- Monitored and maintained all contact information inside the company system
Server /Bartender
JW Marriott The Rosseau Muskoka Resort, OpenTable
06.2020 - 06.2021
- Developed skills as a server/hostess/bartender
- Obtained knowledge with POS systems
- Facilitated reservations, cancellations, comments, and keeping record of progress with table covers
- Experience in working in different styles of high-volume restaurants
- Maintained guest satisfaction by being efficient in problem solving decisions
- Participated in inventory count of alcoholic beverages
Education
Hotel and Restaurant Services Management
Seneca College
Toronto, ONSkills
- Quick and flexible learner
- Passionate and dedicated
- Adaptive team worker
- Responsible, friendly, and punctual
- Basic knowledge of Excel and Word
- Efficient problem solving skills
- Trained in coaching and training
Certification
- Food Handler Certified – Issued on January 23, 2020
- WHMIS 2015 Certified – Issued on March 31, 202
- First Aid and CPR Level C Certified- Issued on November 16, 2019
- Smart Serve Certified – Issued on October 28, 2019
- Serving It Right – Issued May, 2023
- Selling It Right – Issued June, 2023
- Forklift License – Issued June 2023
Languages
English
Ukrainian
Russian
Timeline
FOH Manager
Cactus Club Cafe
07.2023 - Current
Sales Assistant
ECU – Division, Credit Union
06.2022 - 05.2023
Payment Department Specialist
Majorel, Apple
07.2021 - 10.2021
Chef On Call – Front of House Supervisor
06.2021 - 08.2022
Server /Bartender
JW Marriott The Rosseau Muskoka Resort, OpenTable
06.2020 - 06.2021
Hotel and Restaurant Services Management
Seneca College
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