Diana Maldonado
Encino
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Skilled in conflict resolution and meeting branch goals.
Overview
8
8
years of professional experience
Work History
Behavioral Therapist
IECP
04.2025 - Current
- Assisting children with autism and other developmental disabilities in school settings with other professionals
- Develop individualized treatment plans, including therapeutic techniques, to address child's specific mental health and goals to thrive independently
- Maintain detailed records of evaluations, treatment plans, and progress reports with confidentiality
Volunteer
Children's Hospital of Los Angeles
11.2023 - 11.2024
- In-office tasks
- Playing with the children in toy rooms
- Passing out toys to children
Supervisor
Starbucks
12.2016 - 10.2024
- Perform cash handling, verify cash transfers, train new employees, optimize guest experience, perform management, accountable for overseeing 10-15 employees
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Educated staff on organizational mission and goals to help employees achieve success.
Private Doula
Los Angeles Baby Nurses
06.2023 - 01.2024
- Forming a scheduled night routine for infants and toddlers for approximately 8 hours a night.
- Provide advice and education to parents regarding their children's sleeping habits.
Education
Bachelor Degree - TV Production
California State University of Northridge
01-2026
Associates Degree - Art
West Los Angeles College
06-2024
Skills
- Ability to work excellently with others
- Ability to work under pressure
- Conflict resolution
- Multitasking
- Customer service and communication skills
- Sales support
- Travel plan coordination
- Microsoft Outlook, Excel, Powerpoint, Word
- Good telephone etiquette
- Recordkeeping
Timeline
Behavioral Therapist
IECP
04.2025 - Current
Volunteer
Children's Hospital of Los Angeles
11.2023 - 11.2024
Private Doula
Los Angeles Baby Nurses
06.2023 - 01.2024
Supervisor
Starbucks
12.2016 - 10.2024
Bachelor Degree - TV Production
California State University of Northridge
Associates Degree - Art
West Los Angeles College
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