Diana Makeieva
Montreal,Quebec
Summary
Driven Head Waiter offering 2 years of experience and dedication to customer service. Strengths include resolving conflicts and facilitating communication between customers, kitchen staff and management. Diligent, proactive worker with strong history delivering guest satisfaction in fast-paced environments. Talented Head Waiter successful at working in high-volume environments to meet challenging sales, service and quality objectives. Highly effective at learning new items quickly and dealing efficiently with demanding customer requests. Creative problem-solver skilled in time management and preparatory work.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Head Waiter
Dumka restaurant
Kielce, Poland
08.2022 - 09.2023
- Delivered quality service by providing warm and welcoming environment.
- Trained and supervised wait staff to maintain first-class customer service standards.
- Oversaw staff schedules according to strengths to build productive teams for each shift.
- Guided guests through menus while demonstrating detailed knowledge of dishes and ingredients.
Administrator
SushiMaster
Kielce, Poland
01.2021 - 08.2022
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Liaised with customers to resolve enquiries, appointment requests and billing questions.
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
- Organised physical files and digitised records to support ease of access and GDPR compliance.
- Collaborated with different departments to maintain positive rapport and smooth workflow.
Waiter
RoyBen
Kielce, Poland
10.2019 - 12.2020
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
Waiter
Sova restaurant
Kryvyi Rih, Ukraine
01.2018 - 09.2019
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
Education
Bachelor of Business Administration - Tourism and Recreation, hotel industry
Jan Kochanovski Univetsity
Kielce 10.2019 - 04.2023
Skills
- Reservation management
- Complaint management
- Wait staff rostering
- Flexible schedule capability
- Health and safety protocol
- Food allergy knowledge
- Dining experiences
Languages
English
Intermediate
Polish
Advanced
Ukrainian
Native
Russian
Fluent
Timeline
Head Waiter
Dumka restaurant
08.2022 - 09.2023
Administrator
SushiMaster
01.2021 - 08.2022
Waiter
RoyBen
10.2019 - 12.2020
Bachelor of Business Administration - Tourism and Recreation, hotel industry
Jan Kochanovski Univetsity
10.2019 - 04.2023
Waiter
Sova restaurant
01.2018 - 09.2019
Similar Profiles
Oksana BaloninaOksana Balonina
Chef at Dumka restaurantChef at Dumka restaurant
Joselin QuinterosJoselin Quinteros
Bartender at The Restaurant People / S3 RestaurantBartender at The Restaurant People / S3 Restaurant
TEZDZHAN TURGAY SYULEYMANTEZDZHAN TURGAY SYULEYMAN
Depot Supervisor at TURHAN RESTAURANT-SILVATOWN STEAKHOUSE RESTAURANTDepot Supervisor at TURHAN RESTAURANT-SILVATOWN STEAKHOUSE RESTAURANT