DIANA MADUREIRA

Data Analysis and Conversion

• Prepare and organize documents for data conversion
• Convert legacy data from unstructured text/html files to a structured database format
• Enter data accurately into database software
• Conduct thorough data checks to ensure accuracy and consistency.
• Resolve discrepancies in information and obtain missing data for incomplete documents from the business
• Utilize Microsoft Suite of Products
• Continuously lead the team while actively participating in data conversion tasks

Team Leadership and Supervision

• Lead and manage a team of 5 members.
• Onboard, train, and mentor team members.
• Answer inquiries and provide guidance to team members.
• Conduct weekly touch bases to track progress and allocate work effectively.
• Ensure weekly team metrics are met.
• Escalate issues to management.

Problem Solving

• Respond promptly to internal and client ticket escalations from the support team.
• Ensure data on the public website is displayed correctly and contains accurate information.
• Provide escalations to the development team when necessary.
• Test and resolve bugs identified in inhouse developed conversion application.
• Efficiently triage issues to maintain workflow and data accuracy.

• Delivered prompt and precise evaluations and validation of specialty benefit claims.
• Methodically examined and categorized specialty claims in preparation for submission to insurance providers.
• Conducted in-depth research, meticulous review, and comprehensive assessment of claims.
• Maintained effective communication through telephone, written correspondence, and in-person interactions with members.
• Ensured the precision and completeness of data entry through rigorous verification processes.

• Delivered exceptional customer service to members through effective communication via email and in-person interactions.
• Offered valuable assistance to members, addressing inquiries and resolving concerns promptly and courteously.
• Executed various administrative tasks, including proficient handling of faxing and meticulous filing.
• Proficiently conducted data entry tasks utilizing Microsoft Office, Microsoft Excel, and AS400 systems.

• Provided invaluable support to clients by managing their legal immigration documentation requirements.
• Efficiently executed a range of office responsibilities, including telephone management, call routing, and message handling.
• Furnished essential clerical assistance to company personnel through tasks such as document duplication, faxing, and meticulous filing.
• Played a pivotal role in data entry operations, actively contributing to the completion of multiple immigration application forms on behalf of clients.

• Facilitated effective communication through telephone, written correspondence, and in-person interactions, ensuring a seamless client experience.
• Engaged with clients, providing assistance with paperwork and the completion of essential documents.
• Managed incoming and outgoing mail efficiently, sorting, receiving, and distributing correspondence promptly.
• Demonstrated strong organizational skills by coordinating and verifying appointments and meetings, contributing to efficient scheduling processes.