Diana Mabarana

• Oversee and manage the order placement process.
• Act as a primary point of resolution for customer-related issues.
• Schedule and follow up appointments with customers.
• Maintain accurate records of all office communications and appointments.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes.

• Welcomed customers and responded promptly to customer needs.
• Operated cash register for cash and credit card transactions with excellent accuracy levels.
• Prepared financial reports as and when required.

• Headed the largest credit evaluation hub of the bank in Colombo, overseeing the credit analysis process and ensuring seamless credit decision-making.
• Analyzed financial statements, prepared extensive credit and risk evaluation reports to ascertain borrowing capacities and credit structuring.
• Conducted financial feasibility of projects through financial forecasting and cash flow analysis.
• Acted as the secretary to the Pre-Evaluation Committee on Credit, scheduled committee meetings, and prepared meeting minutes.
• Prepared various customer correspondence (Including letters and reports) ensuring accuracy.
• Engaged in developing and overseeing credit workflow and implemented follow-up actions.
• Involved in budget preparation and monitoring to ensure that set targets have been achieved.
• Managed, led and motivated a high-performing credit management team of twenty.

Experience in Accounts Department, Restructuring and Close Monitoring, Corporate Credit, Business Banking and Branch Banking

• Performed payment checking, transaction verification, performed and maintained records of payments, collections, and other accounting-related duties.
• Managed overdue customer database, processed preliminary notices and waivers on settlements.
• Analyzed financial statements and restructured credit facilities in line with the financial standing.
• Prepared detailed credit and other financial reports for approval.
• Prepared presentations on a monthly and quarterly basis for management review meetings.
• Drafted correspondence (Agreements, offer letters, emails, and other correspondence).
• Maintained credit and security files digitally and manually.

• Managed daily accounting operations, including accounts payable and receivable.
• Prepared and maintained financial records, including general ledger.
• Assisted in preparing financial statements, budgets, and forecasts.
• Processed payroll and handled employee expense claims.

• Conducted audits of client accounts, ensuring compliance with accounting standards.
• Demonstrated commitment to ongoing professional development, staying current with industry trends and best practices in accounting.