Diana Lira Torres
Concord,CA
Summary
Punctual and honest with solid background in busy environments. Friendly and reliable. Dedicated to resolving issues and open to answering patients questions. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce time waste. Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Caregiver
Assisting Hearts Home Care
04.2024 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Recorded status and duties completed in logbooks for management.
- Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
Waitress/Cashier
Chicks Donuts & Coffee Shop
03.2020 - 05.2024
- Operated cash register for cash and credit card transactions.
- Maintained secure cash drawers.
- Worked flexible schedule (Mon- Sat).
- Covered extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Delivered friendly/ professional service and knowledgeable assistance.
- Helped customers complete purchases.
- Greeted over 60-120 customers per day.
- Answered questions on store policies and addressed customer concerns when asked.
- Completed inventory counts.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Phlebotomy Intern
Contra Costa Community Outreach Clinic And Lab
03.2023 - 03.2023
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
- Tracked collected specimens by initialing, dating and noting times of collection.
- Used personal protective equipment correctly to protect coworkers and patients.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Spoke with patient to reduce fear or anxiety and optimize cooperation.
- Monitored patients for reactions and verified sample quality.
Education
CPT Certified Phlebotomy Technician - Registered Phlebotomy Technician
Contra Costa Medical Career College, Inc.
Antioch, CA03.2023
High School Diploma -
Ygnacio Valley High School
Concord, CA06.2022
Skills
- Time Management Skills
- Collections Procedures
- Identification Checks
- Records Management
- Incident Reporting
- First aid and safety
- Specimen Handling
- Specimen Collection
- Venipuncture
- Hazardous Waste and Disposal
- Specimen Labeling Procedures
- Sanitation and Sterilization
- Patient Care
- HIPAA Compliance
- PPE Usage
- Spanish/ English Fluency
Certification
- CPT - Certified Phlebotomy Technician I
- Basic Life support (BLS) - certified by the American Heart Association
- Certified Caregiver, Assisting Hands Home Care.
- HIPPA compliance
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Caregiver
Assisting Hearts Home Care
04.2024 - Current
Phlebotomy Intern
Contra Costa Community Outreach Clinic And Lab
03.2023 - 03.2023
Waitress/Cashier
Chicks Donuts & Coffee Shop
03.2020 - 05.2024
CPT Certified Phlebotomy Technician - Registered Phlebotomy Technician
Contra Costa Medical Career College, Inc.
High School Diploma -
Ygnacio Valley High School
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