Summary
Overview
Work History
Skills
Timeline
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Diana Lioubomirskaia

Orillia,ON

Summary

Proven hospitality professional with extensive experience. Excelled in adaptive problem-solving and exceptional customer service, significantly enhancing guest satisfaction. Skilled in safe food handling and multitasking, consistently meeting performance goals. Demonstrated strong work ethic and sales expertise, contributing to a positive dining experience.

Overview

5
5
years of professional experience

Work History

Banquet Server

Casino Rama
10.2023 - Current
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
  • Adhered to all health and safety regulations while serving food and beverages.
  • Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.

Server

Baton Rouge Grillhouse & Bar
10.2022 - 09.2024
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Server & Bartender

Agema Hospitality
12.2019 - 01.2022
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.

Skills

  • Time Management
  • Adaptive Problem Solving
  • Safe Food Handling
  • Hospitality Service Expertise
  • Strong Work Ethic
  • Exceptional Customer Service
  • Sales Expertise
  • Point of Sale Operation
  • Relationship Management
  • Multitasking Abilities

Timeline

Banquet Server

Casino Rama
10.2023 - Current

Server

Baton Rouge Grillhouse & Bar
10.2022 - 09.2024

Server & Bartender

Agema Hospitality
12.2019 - 01.2022
Diana Lioubomirskaia