Diana Koro
Calgary,AB
Summary
Results-driven production operations professional with 5+ years of experience optimizing manufacturing and warehouse workflows. Proven ability to lead cross-functional teams, boost production efficiency by 25%, and uphold 99.9% quality standards. Skilled in industrial machinery operation, process improvements, and team leadership. Fluent in English, Arabic, and Assyrian, fostering seamless international collaboration. Currently pursuing a Bachelor's in Business Administration with a focus on Project Management.
Overview
9
9
years of professional experience
Work History
Embroidery Machine Area “Leader” /Cutting Machine Operator
Alberta Boot Company
Calgary, Alberta
02.2022 - Current
- Spearheaded production efficiency by simultaneously operating 3 or more industrial machines, achieving a 95% on-time completion rate through expert coordination and technical mastery.
- Implemented a comprehensive pre-manufacturing quality control system, reducing material waste by reviewing and validating over 50 daily work orders.
- Orchestrated workspace optimization by developing and maintaining safety protocols, achieving zero workplace incidents.
- Executed precision cutting operations for over 100 weekly production orders, maintaining 99% accuracy in material dimensioning.
- Led the standardization of machine setup procedures, reducing equipment preparation time by 20% while maintaining exceptional product quality.
Machine Operator / Quality Inspector /Digital Marketing Intern
FellFab
Hamilton, Ontario
10.2020 - 10.2021
- Executed quality control inspections for over 200 daily products, maintaining a 99.9% accuracy rate, and reducing defect reporting time by 30% through systematic evaluation processes.
- Implemented standardized inspection protocols for packaging operations, achieving 100% compliance with manufacturing specifications, while reducing errors by 25%.
- Mastered multiple industrial sewing and embroidery machines, producing complex designs with a 98% first-pass quality rate, and meeting daily production targets.
- Spearheaded market research initiatives that identified three key market gaps, leading to successful product line expansion, and increased market share.
Supervisor & Customer Service Lead
Tim Hortons
Hamilton, Ontario
10.2018 - 01.2020
- Led and mentored a team of 12 staff members, implementing comprehensive training programs that reduced onboarding time by 30% and improved service quality.
- Orchestrated daily operations across multiple stations, managing over 100 customer interactions while maintaining a 95% customer satisfaction rating.
- Streamlined workflow processes through strategic task delegation, resulting in a 20% improvement in service response times and enhanced team productivity.
- Spearheaded scheduling and inventory management, reducing delays by 15%.
- Developed and implemented customer service protocols that reduced complaint resolution time by 40% in a fast-paced environment.
- Executed performance improvement initiatives through targeted training sessions, resulting in a 25% increase in team efficiency scores.
Production Associate
Dion Neckwear
Toronto, Ontario
07.2016 - 06.2017
- Executed general production operations for high-end neckwear manufacturing, processing average of 75+ units daily while maintaining quality standards
- Collaborated with production team to meet daily manufacturing targets, contributing to 100% order fulfillment rate
- Supported quality control processes by conducting visual inspections of finished products, ensuring compliance with company specifications
Education
BBA - WITH A PROJECT MANAGEMENT FOCUS
YORKVILLE UNIVERSITY
BC06-2026
Diploma - Business And Digital Marketing Management
CDI College
08-2024
High School Diploma -
Monsignor Fraser College
Toronto, ON06-2016
Skills
- Manufacturing and Quality Control
- Process Optimization
- Team Leadership
- Safety and Risk Management
- Market Research and Trend Analysis
- Ongoing Professional Development: Currently pursuing a Bachelor of Business Administration (Project Management focus) to strengthen leadership and strategic planning skills
Qualifications
- Strategic Leadership: Experienced in training, mentoring, and motivating teams to exceed performance targets and drive operational succuss.
- Process Improvement: Proven track record of eliminating bottlenecks and improving production timelines through workflow enhancement.
- Attention to Details: Strong analytical and organizational skills, ensuring 100% accuracy in quality control and compliance checks.
- Interpersonal & Communication Skills: Adept at fostering cross-functional collaboration and enhancing team synergy in high-pressure environments.
- Manufacturing & Warehouse Expertise: +5 years of hands-on experience operating industrial machinery in fast-paced, high-volume production settings.
- Commitments to Excellent: Consistently met 100% of production deadlines, maintaining high safety and quality assurance standards.
Timeline
Embroidery Machine Area “Leader” /Cutting Machine Operator
Alberta Boot Company
02.2022 - Current
Machine Operator / Quality Inspector /Digital Marketing Intern
FellFab
10.2020 - 10.2021
Supervisor & Customer Service Lead
Tim Hortons
10.2018 - 01.2020
Production Associate
Dion Neckwear
07.2016 - 06.2017
BBA - WITH A PROJECT MANAGEMENT FOCUS
YORKVILLE UNIVERSITY
Diploma - Business And Digital Marketing Management
CDI College
High School Diploma -
Monsignor Fraser College
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