Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Diana Khomko

Toronto,ON

Summary

Motivated Waitress with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized Waitress with experience in L'Osteria restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Waitress position. Ready to help team achieve company goals.

Overview

2
2
years of professional experience

Work History

Waitress

L'Osteria
03.2023 - 08.2023
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
  • Streamlined order accuracy by effectively communicating with kitchen staff, resulting in fewer returned dishes.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.

Waitress

Le Grand
06.2021 - 12.2021
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Reduced wait times for seating by efficiently clearing tables immediately after guests'' departure.
  • Ensured compliance with health regulations by maintaining cleanliness of work areas, utensils, and equipment.
  • .Elevated overall guest experience by addressing dietary restrictions or allergies when recommending menu items to patrons.
  • Facilitated seamless dining experiences for large parties by coordinating orders and special requests.
  • Provided timely tableside assistance to guests requiring additional condiments or utensils.
  • Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.

Education

Bachelor of Law - Law

Kyiv National University of Trade And Economics
Kyiv
05.2024

Skills

  • Order Accuracy
  • Menu Recommendations
  • Customer Service
  • Safe Food Handling
  • Complex Problem-Solving
  • Guest Relations Management
  • Dining area maintenance
  • Table setting knowledge
  • Performance Improvement
  • Front-of-house display creation
  • Ordering Procedures

Languages

English
Professional Working
Russian
Native or Bilingual
Ukrainian
Native or Bilingual
German
Limited Working

Timeline

Waitress

L'Osteria
03.2023 - 08.2023

Waitress

Le Grand
06.2021 - 12.2021

Bachelor of Law - Law

Kyiv National University of Trade And Economics
Diana Khomko