Diana Kainza
Kingston,CA-ON
Summary
Scheduling personnel prepared to optimize operations and enhance efficiency. Strong background in coordinating schedules, managing appointments, and ensuring seamless workflow especially with a background scheduling experience at ABACUS Recruitment Center. Proven ability to collaborate with teams, adapt to changing needs, and deliver consistent results. Skilled in time management, communication, and problem-solving. Reliable and adaptable with focus on achieving organizational goals. Leveraging strong multitasking abilities and data entry proficiency, I consistently meet and exceed care and administrative benchmarks. Compassionate Scheduling Clerk with background in providing essential care and support to individuals in need. Proven ability to assist with daily activities and foster safe and comfortable environment. Demonstrated skills in patient care and effective communication.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Personal Support Worker
Providence Manor
04.2024 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Developed trust-based relationships with clients through active listening and empathetic communication skills.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Promoted continuity of care by communicating effectively with other Personal Support Workers during shift changes or handoffs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Utilized adaptive equipment appropriately when assisting clients with mobility-related tasks or exercises.
- Facilitated mobility assistance for patients requiring help with transfers or ambulation.
- Documented vitals, behaviors, and medications in client medical records.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Implemented strategies for managing challenging behaviors in dementia patients, creating a safe environment for all involved.
- Trained and coordinated work of new support workers.
Scheduling Personnel
ABACUS Recruitment Center
03.2018 - 12.2019
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Provided exceptional customer service, including managing over 30 incoming and outgoing calls daily, assisting clients with booking appointments and resolving scheduling issues.
- Demonstrated commitment to continuous improvement by regularly updating internal policies related to scheduling practices and procedures.
- Reduced appointment conflicts for improved customer satisfaction through meticulous attention to detail in managing calendars.
- Improved office efficiency with thorough record-keeping of appointments, reschedules, and cancellations.
- Maintained accurate records of employee time-off requests, ensuring fair distribution of vacation days within the team.
- Contributed to a well-organized workplace by consistently updating electronic calendars with pertinent information regarding appointments and event bookings.
Volunteer for Communication Assistant
Ministry of Foreign Affairs
01.2016 - 01.2018
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Used strong interpersonal communication skills to convey information to others.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Promoted environmental awareness with educational workshops and hands-on activities.
- Represented organization positively and professionally while providing community with much-needed services.
- Collaborated with other nonprofit organizations to develop joint initiatives that benefited the broader community at large.
- Led group discussions and activities to meet different community needs.
- Facilitated community outreach to expand participation and support.
Education
High School Diploma -
Loyola Learning Centre
Kingston, ON06-2024
Post Secondary College Diploma - Diploma in Personal Support Worker
Loyola School of Adult Education
Kingston06-2024
Bachelor of Arts - Arts in Journalism And Mass Communication.
Uganda Christian University
Kampala, Uganda.10-2016
Skills
- Update records
- Privacy and confidentiality
- Data entry proficiency
- Workload balancing
- Experience performing clerical duties
- Customer service and support
- Project tracking
- Documentation skills
- Deadline and detail-oriented
- Calendar coordination
- Schedule organization
- Administrative duties
- Data analysis skills
- Bookkeeping
- Valiant scheduling program
- Problem-solving aptitude
- First aid and safety
- Verbal and written communication skills
- Compassionate communication
- Medical office administration
- Critical Thinking
- Risk Assessment
- Workflow Coordination
- Empathetic listening
- CPR/AED
- Multitasking Abilities
- Reliability
- First Aid Training
- Conflict Resolution
- Professionalism
- Medical Terminology
- Record-keeping
- Crisis Intervention
- Time management abilities
- Adaptability
Languages
English
Full Professional
Certification
- Cardiopulmonary Resuscitation (CPR) - American Red Cross.
- First Aid Certification - American Red Cross or St John Ambulance.
- Dementia Care Certification - Alzheimer's Association.
Timeline
Personal Support Worker
Providence Manor
04.2024 - Current
Scheduling Personnel
ABACUS Recruitment Center
03.2018 - 12.2019
Volunteer for Communication Assistant
Ministry of Foreign Affairs
01.2016 - 01.2018
High School Diploma -
Loyola Learning Centre
Post Secondary College Diploma - Diploma in Personal Support Worker
Loyola School of Adult Education
Bachelor of Arts - Arts in Journalism And Mass Communication.
Uganda Christian University
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