Diana James
Stoney Creek,ON
Summary
Conscientious and compassionate human resources professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
9
9
years of professional experience
Work History
Human Resources Generalist
Koyo Canada Inc.
Mississauga, ON
12.2018 - Current
- Coordinated technical training and personal development classes for staff members.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Conduct recruitment and selection for all positions at Koyo Canada Inc.
- Drive performance management and improvement systems and processes
- Coordinate with corporate Human Resources on compensation-related programs to ensure compliance
- Payroll, benefits & pension administration
- Facilitate employee relations, problem-solving and morale-building in the facility
- Coach all levels of staff on resolving personnel issues
- Implement, support, revise as needed all HR policies and procedures
- Manage attendance; includes overtime, lieu time and absences
- Works closely with our 3rd party short term disability management firm
- Complete new employee orientation and exit procedures
- Maintain all employee files, job descriptions, and training records
- Facilitate training initiatives (in-house and off-site) for staff members
- Work with department managers regarding employee retention and development
- Compliance administrator for all corporate compliance activities; window to report compliance audit findings
- Support facility communications including monthly employee meetings; lead meetings
- Leading safety initiatives & remain an active member of the ISO and the Health & Safety committees
- Submit reports to personnel as required (MMR, B6, Legal compliance questionnaires, HR metrics report, etc.)
- Perform monthly health and safety workaround’s/audits. Publish reports
- Work with the management team to improve the image of the company in the community; arrange for volunteer opportunities
Operations Administrator
Koyo Canada Inc
Mississauga
07.2017 - 12.2018
- Supported team by handling all administrative tasks.
- Tracked company equipment, tools and technology to manage inventory.
- Analyzed department metrics and performance and reported findings to management.
- Represented company to vendors, municipal customers and other external stakeholders across business lines.
- Assisted with documenting key processes and procedures and security protocols.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
Bilingual Customer Service Representative
Koyo Canada Inc.
Mississauga
05.2015 - 07.2017
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Managed timely and effective replacement of damaged or missing products.
- Met customer call guidelines for service levels, handle time and productivity.
- Cross-trained and backed up other customer service managers.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
Human Resources Management
McMaster University
HamiltonSkills
- Performance Management
- Personnel Engagement
- Compensation and Benefits
- Talent Management
- Human Resource Information System (HRIS)
- New Employee Orientation
- Benefits Programs
- Payroll Coordination
- Employee Support
- Recruitment and Hiring
- HR Guidance
- Exit Interviews and Processes
Accomplishments
- Developed the first comprehensive remote on-boarding strategy.
- Analyzed supplier contracts which led to decrease in expenditures and year over year cost reductions.
- Developed and facilitated DSI Meetings to ensure departmental collaboration and problem solving processes
Timeline
Human Resources Generalist
Koyo Canada Inc.
12.2018 - Current
Operations Administrator
Koyo Canada Inc
07.2017 - 12.2018
Bilingual Customer Service Representative
Koyo Canada Inc.
05.2015 - 07.2017
Human Resources Management
McMaster University