Diana Hua
San Lorenzo
Summary
Developed adaptability and customer service skills in fast-paced retail environment, with focus on providing excellent customer experiences. Leveraged communication and problem-solving abilities to resolve customer issues and enhance satisfaction. Seeking to transition into new field, bringing strong foundation in teamwork and customer engagement.
Overview
1
1
year of professional experience
Work History
Sales Associate
Torrid
10.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Intern
Earth Team
10.2023 - 05.2024
- Analyzed problems and worked with teams to develop solutions.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Participated in workshops and presentations related to projects to gain knowledge.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Participated with many projects to spread awareness of environmental problems to community.
Education
Associate of Transfer - Political Science
Alameda Community College
Alameda, CA06-2028
High School Diploma -
Arroyo High School
San Lorenzo, CA06-2024
Skills
- Customer service
- Quick learner
- Teamwork and collaboration
- Time management
- Listening skills
- Multitasking and organization
- Excellent people skills
- Reliable and punctual
- Flexible schedule
- Fluent in Vietnamese
Timeline
Sales Associate
Torrid
10.2024 - Current
Intern
Earth Team
10.2023 - 05.2024
Associate of Transfer - Political Science
Alameda Community College
High School Diploma -
Arroyo High School
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