Summary
Overview
Work History
Education
Skills
Languages
Timeline
Barista

Diana Hernandez

Kelowna,BC

Summary

I have experience in customer service, food and beverages preparation processes.

I have a special attention for details and a good ability to find solutions for different issues.

Overview

5
5
years of professional experience

Work History

Cook

BreadCo
06.2025 - Current


  • Work as a Cook part time in BreadCo
  • Follow recipes and serve food in accordance with cafe service guidelines.
  • Prepare food carefully in response to customer requests or allergies.
  • Demonstrated multitasking skills without sacrificing quality or presentation.
  • Safely store food items and kept inventories
  • Maintain clean and organize work area to bring safety and quality to food preparation process.

Barista

BREAD CO
11.2023 - Current
  • Full Time
  • Main duties:
  • Assisted customers in the selection of beverages and general menu.
  • Preparation of a variety of coffee and tea beverages with quality standards and in compliance with customer specifications.
  • Operation the cash register, process transaction and handle customer inquiries in professional and friendly manner.
  • Maintain a clean and organized work area , including the brewing equipment , utensils and serving areas.
  • Support in the general operation of the cafeteria.
  • Closed the location and prepare everything for the next shift.

Business Owner

Laundry
07.2022 - 07.2023
  • Entrepreneurial and managerial set up of business
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthen the business's reputation by consistently meeting customer expectations in terms of the quality of the products/services offered.
  • Highlighting the quality of customer service with home deliveries
  • Replenishment of supplies
  • Performed ongoing maintenance on work equipment, washing machines, dryers, irons, etc.
  • Management of financial operations to ensure fiscal responsibility

Staff

Siniestro Pizza
12.2021 - 05.2022
  • Established positive relationships with customers and other staff members.
  • Responsible for services desserts and beverages
    • Supporting hostess
  • Kept work areas clean, organized, and safe to promote team safety.
  • Operation the payment processing
  • Developed relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.

Regulatory Assistant

TDR TRANSPORTATION AND LOGISTICS
04.2020 - 06.2021
  • 40 hrs for week- Full Time
  • Main duties
  • Creating and controlling operator files
  • Delivery and administration of physical-mechanical certifications and of emission pollutants
  • Auditing active vehicle fleets
  • Monitoring the payment of traffic infraction
  • Promoting standard work with an emphasis on road safety and the Kaizen method
  • Preparing reports corresponding to the area
  • Responsible for keeping the general certificate control file up to date and providing information to my immediate supervisor and other departments
  • Filing documents related to the regulatory area
  • Responsible for coordinating the delivery of packages and mail to the company's various locations in Mexico

Education

Bachelor - International Business

Universidad Tecnológica De México
Mexico City
12.2018

Skills

  • Service excellence
  • Organizational skills
  • Efficient food preparation
  • Attention to detail
  • Team player
  • Opening and closing duties
  • Adaptive and creative
  • Beverage preparation
  • POS system operations

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Cook

BreadCo
06.2025 - Current

Barista

BREAD CO
11.2023 - Current

Business Owner

Laundry
07.2022 - 07.2023

Staff

Siniestro Pizza
12.2021 - 05.2022

Regulatory Assistant

TDR TRANSPORTATION AND LOGISTICS
04.2020 - 06.2021

Bachelor - International Business

Universidad Tecnológica De México

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Diana Hernandez