Diana Hernandez
Kelowna,BC
Summary
I have experience in customer service, food and beverages preparation processes.
I have a special attention for details and a good ability to find solutions for different issues.
Overview
5
5
years of professional experience
Work History
Cook
BreadCo
Kelowna, BC
06.2025 - Current
- Work as a Cook part time in BreadCo
- Follow recipes and serve food in accordance with cafe service guidelines.
- Prepare food carefully in response to customer requests or allergies.
- Demonstrated multitasking skills without sacrificing quality or presentation.
- Safely store food items and kept inventories
- Maintain clean and organize work area to bring safety and quality to food preparation process.
Barista
BREAD CO
Kelowna, BC
11.2023 - Current
- Full Time
- Main duties:
- Assisted customers in the selection of beverages and general menu.
- Preparation of a variety of coffee and tea beverages with quality standards and in compliance with customer specifications.
- Operation the cash register, process transaction and handle customer inquiries in professional and friendly manner.
- Maintain a clean and organized work area , including the brewing equipment , utensils and serving areas.
- Support in the general operation of the cafeteria.
- Closed the location and prepare everything for the next shift.
Business Owner
Laundry
Queretaro , Mexico
07.2022 - 07.2023
- Entrepreneurial and managerial set up of business
- Established strong customer relationships through excellent communication and attentive service.
- Strengthen the business's reputation by consistently meeting customer expectations in terms of the quality of the products/services offered.
- Highlighting the quality of customer service with home deliveries
- Replenishment of supplies
- Performed ongoing maintenance on work equipment, washing machines, dryers, irons, etc.
- Management of financial operations to ensure fiscal responsibility
Staff
Siniestro Pizza
Queretaro Mexico
12.2021 - 05.2022
- Established positive relationships with customers and other staff members.
- Responsible for services desserts and beverages
• Supporting hostess - Kept work areas clean, organized, and safe to promote team safety.
- Operation the payment processing
- Developed relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
Regulatory Assistant
TDR TRANSPORTATION AND LOGISTICS
Santiago de Querétaro, Qro., México
04.2020 - 06.2021
- 40 hrs for week- Full Time
- Main duties
- Creating and controlling operator files
- Delivery and administration of physical-mechanical certifications and of emission pollutants
- Auditing active vehicle fleets
- Monitoring the payment of traffic infraction
- Promoting standard work with an emphasis on road safety and the Kaizen method
- Preparing reports corresponding to the area
- Responsible for keeping the general certificate control file up to date and providing information to my immediate supervisor and other departments
- Filing documents related to the regulatory area
- Responsible for coordinating the delivery of packages and mail to the company's various locations in Mexico
Education
Bachelor - International Business
Universidad Tecnológica De México
Mexico City12.2018
Skills
- Service excellence
- Organizational skills
- Efficient food preparation
- Attention to detail
- Team player
- Opening and closing duties
- Adaptive and creative
- Beverage preparation
- POS system operations
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Cook
BreadCo
06.2025 - Current
Barista
BREAD CO
11.2023 - Current
Business Owner
Laundry
07.2022 - 07.2023
Staff
Siniestro Pizza
12.2021 - 05.2022
Regulatory Assistant
TDR TRANSPORTATION AND LOGISTICS
04.2020 - 06.2021
Bachelor - International Business
Universidad Tecnológica De México