Diana Guzman
Chino
Summary
Dynamic and results-driven professional with extensive experience at Super Chili Burgers, excelling in customer service and team leadership. Proven ability to enhance customer satisfaction through effective problem-solving and training. Skilled in cash handling and sanitation procedures, fostering a positive environment that promotes loyalty and trust. Fluent in Spanish, enhancing communication with diverse clientele.
Developed leadership and customer service skills in fast-paced retail environment. Demonstrates ability to manage teams, handle transactions, and resolve customer issues effectively. Seeking to transition into new field where these skills can drive success and foster positive outcomes.
Friendly and approachable with knack for ensuring customer satisfaction and smooth transactions. Possesses solid understanding of point-of-sale systems and inventory management, leveraging skills to maintain organized and efficient operations. Aims to enhance store performance and foster positive shopping experience.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Cashier Team Lead
Super Chili Burgers
Chino, CA
09.2025 - Current
- Supervised daily cash handling and transaction processing to ensure accuracy and efficiency.
- Trained new cashiers on customer service protocols and register operations.
- Managed inventory levels, assisting with restocking to maintain product availability.
- Resolved customer inquiries and complaints promptly to enhance satisfaction.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Communicated with customers and team members to solve problems.
Nail Technician
Brownproudnailz
Chino, CA
11.2024 - Current
- Provided expert nail care services, including manicures and pedicures, ensuring customer satisfaction.
- Maintained cleanliness and organization of workstations, adhering to hygiene standards.
- Assisted in inventory management, tracking supplies and products efficiently.
- Educated clients on nail care practices and aftercare for enhanced durability.
- Developed strong client relationships through personalized service and attention to detail.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Provided soothing hand massages during manicure sessions to enhance overall relaxation for clients during their visit.
Education
GED -
American Career College
CA06-2026
High School Diploma -
Chino High School
Chino, CA05-2025
Skills
- Customer service
- Problem-solving skills
- Sanitation procedures
- Spanish fluency
- Time management
- Team leadership
- Problem-solving
- Cash handling
- Team management
- Cash register operation
- New hire training
- Opening and closing procedures
- Coaching and mentoring
- Fluent spanish
- Positive attitude
Accomplishments
- Resolved product issue through consumer testing.
- Maximized profits by reducing expenses, renegotiating contracts, and streamlining operations.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Dental Assistant Certificate(in progress Expected June 2026)
- Dental Radiography Certification
- Coronal Polishing and Dental Sealants Certification
- StateFoodSafety Certitifation-September 2025
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Cashier Team Lead
Super Chili Burgers
09.2025 - Current
Nail Technician
Brownproudnailz
11.2024 - Current
GED -
American Career College
High School Diploma -
Chino High School
CPR Certified
CPR/BLS certified through the American Heart Association. Trained in adult, child, and infants CPR, AED use, and basic life support.