Diana Gutierrez Real

• Managed on-site service operations, ensuring efficient workflow and client satisfaction.
• Collaborated with clients to identify service needs and tailored solutions accordingly.
• Resolved client inquiries promptly, maintaining high levels of customer engagement.
• Improved customer satisfaction by promptly addressing and resolving on-site service issues.
• Demonstrated outstanding time management skills when balancing multiple competing priorities at once.

• Provided assessments and made recommendations to court.
• Testified in court and provided voice for severely abused and neglected children.
• Observed strict security measures to keep all case information confidential.
• Conducted interviews with parents, foster parents, school officials, and other individuals to better understand the child's needs.

• Collected, arranged, and input information into database system.
• Assisted in training new staff on operational protocols and best practices.
• Coordinated daily site operations to ensure efficiency and compliance with safety standards.

.

• Packed, weighed and shipped items per customer specifications.
• Loaded merchandise into specific packages suited for product dimensions.
• Inspected products before packaging to avoid shipping defective or damaged goods to customers.
• Learned and followed warehouse safety protocols to prevent injuries and accidents.

• Restocked and organized merchandise in front lanes.
• Welcomed customers and helped determine their needs.
• Answered questions about store policies and addressed customer concerns.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.

• Demonstrated strong organizational and time management skills while managing multiple projects.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Skilled at working independently and collaboratively in a team environment.
• Worked effectively in fast-paced environments.